One of our users is receiving harassment calls from a restricted (Caller Id Blocked) number.
Is there a way to prevent this type of restricted numbers from appearing at the extension?
I would like the functionality to make announcements to a group of employees in the IS Department. (Regarding Server issues)
But this announcement can be made from any person in the group.
I did the following using list 0004 which was the list i created as per your instruction.
while trying to dial out on the modem I receive a busy signal.
APS I used for testing is XXX XXXX for local or
X XXX XXX XXX for long distance.
Am I missing something?
Prompt Response Description
REQ...
Option 11 Configuration.
we would like to configure our system to dial out via modem without having to enter a "9" prior to dialing out.
There is no specific number listing that we use, therefore we cannot use a hotline list.
Is there any type of solution we could implement?
Observe functionality seems to be nonfunctional.
while trying use observe key, supervisor receives fast busy signal. Supervisor also indicated that she was able to obsere prior to this week.
Didn't quite understand this last item.
As a fall back, If this were not as the client wanted, Would I be able to out the IDC to return to origianl functionality?
This Menu tree should be for external callers only.
All internal callers would be routed to the Service center ACD queue.
Would CCR work for this type of operation.
I would need help setting up a CCR Config
I am receiving the following message on one of our phones.
"Procedure SETLAMPSTATE, PASSED. SSDKEY is greater than 2009, 2112, or
2018 last key."
Any suggestions
I have a couple phones in an ACD group which will not display call duration timer on phone. this goes for both key 0 for ACD or personal DN
I have verified that program #3 is enabled in the phone.
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