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Muralisai25, Track IT Enterprise uses SQL server. I decided to purchase V6.5 which includes Receive (turns email into work orders), AD synch, Audit, and Self Service. So far, I am very pleased with the product. Fletch87 [turkey]

Matt, I don't know if you have the option of restoring the tape to another server but we are exporting our ADS using LDIFDE and importing the AD into our new server build. We experienced signicant amount of problems with BE 9.0 and system state restore (blue screen). We are still testing with...

It worked like a charm. Sorry for the late response but on Monday, my Exabyte 110 decided to die over the weekend. Thanks Again

Thank-you for the advice [bigsmile]. I will try this on Monday and post my results.

I will try to be brief with the details: 1. Media Set contains two tapes for our weekly Full system backup. 2. Our Full system backup currently only uses one tape (under 200G) (therefore, in the cycle, we only use one tape each month). 3. Both tapes are in my tape loader. 4. Inventoried the...

Travis, I have not found another alternative yet. I have a demo of the enterprise version we are beginning to test with. One thing to note - the standard edition does not support attachments with help desk requests (limitation with Access db). Since screen shots are essential for us, the...

BF Thanks for the feedback and sorry to hear about your audit module issues. I have not seen the server audit work but the individual disk audit worked like a charm in the demo V6.0. Are you using the Receive module? We are looking at that feature to avoid manual ticket entry. Fletch87

I am looking for help desk software for a small organization. Track It Enterprise is the software I am considering. Has anyone had any experience with the software you would like to share? Does it function just like the demo? Do you have any alternatives? Thanks in advance :) [PC3]