Search results for query: *

I should be more clear. I would like those calls made internally to be answered live by the station user, and all calls called externally to hear the menu first.

One more question on this topic. We have an extension (with a phone) that we are setting up an auto attendant menu for externall calls. Is it possible to set up this extension, that internal calls will ring to the phone and external calls will go to menu? I believe we have similar setup with...

The purpoose of this info box, is that we get a lot of calls from potential candidates for employment. Our HMR department is flooded with these calls that are transferred from the receptionist. I built a CCR branch (info) and assisned an extension to it. This number will not be advertised...

I was told by my a vendor to purchase a Wheelock Universal Alert (is universal to any digital set) and I set the Auxilliary alert to "Y" in both the set capabilities and line assignment. The alert is attached to the bell port underneath the 7100 set and there is no AC electric required. It...

Actually, I assigned a 4-digit number to a CCR Tree, number 3 and built all prompts, gave it a Greeting number of 3 too and assigned the line to it. If I dial Feature 986 and then 3 #, I can get to announcement. Shouldn't I be able to dial that extension and get to the same place since I...

I have set up an info mailbox on an extension. If I call telephone number externally (using prefix), I can listen to message. If I call the 4-digit extension internally, it gives me a fast busy and display shows "not in service". How can I program extension mailbox so that callers can access...

thanks to all for your help -

Can anyone tell me if we can install an external ringer on a 7100 set from a Norstar MICS system? We have a phone in a large area and they cannot hear it ring. Can anyone advise what kind of external ringers are available for a Norstar system and what requirements it might need, for example...

Can anyone tell me what the power requirements are for the following: Avaya PBX housing 5 carriers (traditional refridgerator) standalone EPN module (housing 1 carrier) Intuity AUDIX MapD server External DS1 CSU Thanks!

Thanks, I set the verify button and have the right COS. When I enter the TAC and the member number, my display reads "bridged" but I only hear a series of beeps, long and about 5 seconds apart. Should I be doing anything else? Also, will that line know that I am monitoring? These members are...

I have a Definity ECS version 11 and would like to know if I can service observe trunk lines (either T1 or copper)not agent extensions or vdn's.

It is a Norstar MICS release 1.1. DID range is 2300 to 2399. Extension is 2371 that we want to put on an announcement with prompt 1 (for that extension's voicemail) and then prompt 2 for another extension voicemail.

Do you have instructions for building a Target line?

We have a Norstar 1.1 with startalk. Basically what I want to do is: Caller calls 2371 and gets an announcement or menu "please press 1 for the general voicemail (they press 1 and can leave a message in that mailbox), press 2 for Jane Doe (they can press 2 and leave a message for Jane). Is that...

I read the FAQ section on this question but it is not clear and/or I don't understand. I have one DID number with the extension of 2371. Currently 2371 has a VM assigned. Person answering that phone wants an additional VM on that number to route general voicemail calls and another VM for her...

What about icoming line group? I was told that it might be possible to create an incoming line group, whereas I create a DID number, assign that number to a line appearance on each phone and when that number is called, all the phones with that line assignment will ring. If so, can someone tell...

We have a Norstar MICS 1.1 and have about 5 telephones/users that do the same work. We would like to program an extension that will hunt to these 5 telephones based on availibility. If no one answers, we would like it to forward to mailbox. Is this possible and if so, how do I program this?

My boss also thinks there is better technology out there and wants to make sure that what we get will be around for awhile

It is breaking down (reboots on it's own during business hours). It is about 9 years old and we need to replace because it is no longer supported.

We are looking to upgrade an old CMS (call management system)machine that supplies call center reports and stats from an Avaya release 11 switch. Need to find out if there is better technology call management systems that is compatable to our Avaya switch.