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Forgive the delay in providing the results of thid problem. My on-site contact recently returned from vacation. The patch fixed it. Contact was able to get rid of ccr 100 after loading the patch. Many thanks to Phonetech for the help. STAR DD

Thanks PhoneTech. The system does not have the latest patched. I have that patch but did not read the entire Readme file so I was not aware of that fix. Let you know how this turns out. DD

BCM50 - Rel 2 - Version 2.0.2.05e I'm trying to delete 2 voice mailboxes from CallPilot Manager GUI but the system says mailbox cannot deleted as it is being used in CCR tree 100. I can't find nor access CCR tree 100. Only 1 - 99 can be seen in the CCR tab. I also tried to delete the...

Also check "Answer lines" set to Yes in Operator Status DD

Thanks Bob, I like your way of thinking. We will likely have to add some loop trunks to make this customer happy. Thanks to all for your posts. DD

Allow me to add to jojo’s question above. Jojo is a co-worker. The asm ports are programmed to hotline to an outside line already thus allowing the seniors to just pick up the handset, listen for dial tone (dt) and dial the number. This application works great with analog trunks as the CO...

If the first line port is defective and you only have 4 lines, why not move that line to one of the 2 free line ports and re-assign the line programming on the sets? It sounds like the first line port is defective so don't use it. DD

cpm23 is correct. Also, Option 11s can now support up to 5 cabinets. That means card slots go up to 50. If you have Cabinet 4 installed, then the card slots for the fifth cabinet will display in an LUC. And by the way, your last card slot on Cab#4 is 40 not 39. DD

I think luv2ski mentioned this...check in vm AA programming. It works fine when you do Feature 4, right? Then check if line 052 is set to be answered by the NAM after 4 rings. AA (no tree sends to GD MB) takes precedence over FNA (pers MB) if number of rings are the same. Either change the...

If and when you do get a response from the Com Port (vt100, 9600,no parity, 8 bits, 1 stop bit), the command to display/change the IP address of the NBX is 'nbxIpConfig'. Match the case exactly. Press <cr> through each entry if you do not wish to change any values.

From the Opt 11C manual: TRAC c acod List route number, type and status of each trunk for customer c TRAC c dn Trace calls for customer c Directory Number or Local Steering Code dn TRAC c r m Trace calls, customer c, route r, member m TRAK c u Trace calls associated with this unit TRAK c u k...

Coniglio's method would have the calls coming in to the console on Intercept. And if I remember correctly, DCFW calls show up as forwarded calls. Both methods are fine. If this DID will become a permanent fixture in the phonebook, the best solution is to make it an LDN on the console. (LD 15...

trabra, thank you. That is exactly what I need. I found it shortly after you posted but this is perfect. Thank you once again. DD

I have a CICS with software version: SP: 30NgG15 NAT. I have accesses through IRAD so cannaot read off the PC card. Can someone identify which software level this is? Is this 4.1 or 4.2? DD

You can configure fcr in ld 49 (nfcr - new flexible code restrictions). BTW, frl is acronym for facility restriction level. DD

In addition to Lowrad's post, you could make the answer dns appear only on the individual sets then assign the aux ringer to Y for that answer dn and install the aux ringer in the customer support dept. This would prevent calls to that line from fna/fb to other people's vm. That is provided...

Someone can correct me if i am wrong but i think you can even have zero (0) icom and handsfree off. That will permit 10 lines on the 7310. of course, without icom that set cannot initiate or receive internal calls. However, the set can still tranfer to internal icoms. DD

M1, I think it's slots 1 - 9 in the main cabinet but not slot 10. As for the expansion cabinets, i have not had the opportunity yet but i heard it was possible in the first 9 slots. DD

The CMDU is disabled not the CPU. The cores should continue to swap during midnight routine but your PBX is running off of one CMDU (Hard drive if you will). To re-enable the CMDU is relatively simple. You need to put the hardware switch in ENL posistion, software re-enable CMDU 0 in LD 137...

Special note for future reference if ever applicable - original hardware installers should number the cabinets with supplied labels as cabinet 0 (slots 1 to 10), cabinet 1 (slots 11 to 20), cabinet 2 (slots 21 to 30), etc. The reason i say this is that in some of the installs i have seen, the...