Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Wanet Telecoms Ltd on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Transferred Calls are not showing in Genesys Aspect T-Server
We have the same trouble today using two Aspect ACD-sites in version 8.3 together with Genesys v 6.5. During preparing and testing an upcoming update to Aspect 9.1.1 / Genesys 7.5 and usage of Aspect's Contact Server, replacing the Application Bridge we still encounter the same behaviour. Our...- UwN0049
- Post #2
- Forum: Aspect contact/call center solutions
-
Teleset does not ring, only flashes LED on incoming call
Hello, sorry I didn't answer all too quickly: having our last problem not yet solved, we now have some CTI-trouble! Anyway, we sorted the "problem" :-) "user" out: telesets involved were completely silent, whereas turning down the volume still results in a faint ringing...- UwN0049
- Post #6
- Forum: Aspect contact/call center solutions
-
Teleset does not ring, only flashes LED on incoming call
Thank You very much for response! But awfully we have the effect across all (d)TICs. Also were several new Telesets set up, which not necessarily helped - sometimes the effect came back, so we related it to the port. But incidentally: today two telesets showed the problem mentioned. This was...- UwN0049
- Post #4
- Forum: Aspect contact/call center solutions
-
Teleset does not ring, only flashes LED on incoming call
Hello everybody! I'm new in this forum and I hope not having overlooked a similiar thread already posted! We have upgraded our two ASPECT 400 R from Ver. 6 to Ver. 8.3 (skipping Ver. 7) about a year ago and have flushed out several bugs since then. Some similar to ours have I seen posted in...- UwN0049
- Thread
- Replies: 5
- Forum: Aspect contact/call center solutions
