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AACC6.1, Call Pilot 5, CS1000E 7.5 We have a number of scripts that give a voice menu to callers...for example Press 1 for Sales, Press 2 for Servicing This is currently scripted by playing users a voice segment, collecting digits and then routing calls to other CDNs that have either the Sales...

We're not looking at AACC6.2 SIP, but we are looking at CS1k 7.5. Supplier is telling us that Session Manager is central to upgrade. Once we do upgrade to 7.5 we are looking to move SMGs to SIP connectivity to free up loops, so maybe this is why this is required in our case. In your case I...

We had an issue with agent RTDs as we had up to 900 concurrently logged in at one time. The multicast packets were too big (the packlet contains ALL data, even if you're only viewing a subset of it) and our WAN provider was dropping them. As a result, we saw the asterisks, frozen screens and...

Hi, we're in exactly the same position. 6.2 doesn't give you much extra functionality compared to 6.1, however it does contain a large number of bug fixes. So much so in fact, that the hardware spec (at least the one recommended by our supplier) has considerably more 'oomph' than that for 6.1...

VoIP is the protocol IP Telephony is an application that uses the protocol an analogy would be smtp email DD

It would certainly appear so. Many thanks and have a star! DD

I am trying to calculate the peak number of concurrent calls into our voicemail system. I have the following information for the calls Start time (Column B) Stop Time (Column C) Duration (Column D) My approach has been to define short time periods (e.g. 08:00:00 to 08:00:59, 08:01:00 to...

A good way to look at priorities is Agent priorities come into play when there are agents free Skillset Priorities come into play when there are calls queueing DD

Cross reference against what is acquired by Symposium to see what is in use/disconnected. Also if you're on VoIP system, check which TNs are registered on the sig servers to make sure the ones you delete are not in use. DD

We had a similar move a couple of years ago. One of the supplier's techy guys wrote an SQL query to count the number of calls occurring each minute through the day over our busiest two month period in the year. We had to do the query separately for external and internal calls, where one record...

Does anyone now when the next version of Perform is due out and if there are any new killer features? Thanks DD

There is no support for Windows 7 on CC6 let alone SCCS 5. DD

One of the big changes is in the database type (Sybase to Caché). This dramatically shortens failover if you are running a secondary server with replication (the replication server is no longer required) down to about 30 seconds of ACD routing (c.f. 30 minutes on CC6) The scripting is also now...

Magic. Thanks and have a star! DD

No, it's intermittent and not affecting all phones

Am trying to calculate the PERCENTILE values for several series of data at various PERCENTILE values i.e. 90th percentile, 95th percentile etc. I have the following formula to do this =PERCENTILE(R4:R368,$Q$371/100) (Where R4:R368 is my data set and Q371 is where I set my percentile e.g. for...

Has anyone found issues with i2004 with firmware 0604DCN? We are running Succession 5.5. The symptoms are: - lack of transmission on a call (both ways) - phone locking up (not responding to key presses) causing PCs to crash - when PCs are rebooted, the agents become locked in current state...

We have a CS1000E with Succession 5.5. Switch is located in UK, but we have an office in Germany with local PSTN. Prior to migrating the office to VoIP, they had a mix of 3 and 4 digit extension numbers (I know!) e.g. you could have one three digit extension (e.g. 100) or ten four digit...

We have a CS1000E with Succession 5.5. Switch is located in UK, but we have an office in Germany with local PSTN. Prior to migrating the office to VoIP, they had a mix of 3 and 4 digit extension numbers (I know!) e.g. you could have one three digit extension (e.g. 100) or ten four digit...

Hi, it wasn't me that wrote the query, perhaps you could post in the Nice forum on Tek-Tips. Someone there would know the table setups I'm sure. At a high-level, it was the table that had the call records in it. The engineer set up a variable that related to each unique minute for a day...