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There has to be a way to display caller ID, from an outside call, coming in on a T1. The phone company says they can send real time ANI, and when they do, all calls are routed to the Operator. The Vendor says that there is no possible way to get caller ID over a T1. I believe that if teleco...

Thanks.

Our vendor is no help, and we will be replacing them because of it. The installers are no longer around. That is why I am trying to find another way in.

I believe its and express, this is what I could find on it minus the Keycode and last 4 of serial. Symposium Call Center Server Version: 03.21.05 Serial Number: 904xxxx Keycode: Symposium Call Center Server.

Have Symposium and I am able to log in as sysadmin. Sysadmin is in the Blue system admin group, the highest as far as I can tell. It looks like the installer blocked read write capabilities for scripts and only allowed viewing. I cannot change the access level because access classes is also...

If you are having the Cali phone system connect to the 500 people system, you may not need a new voicemail. Just house the 12 people at the 500 site. A T1 between the 2 systems would make things a lot easer.

Perhaps there is a problem calling long distance on that line, have you tried having the system call someone locally?

But still, wouldn't you think that should be programmable.

Opt 61c- 3903 and 3904 phones- In the quick reference guide for the 3903/4 phones it states that in order to make a call from the callers list one must first edit the number to add a 9 and a 1 for LD. It seems like Nortel would have though of this and been able to add this to phone numbers that...

Our vendor has told us that we can buy software packages individually for $1,000 each, but there is also a software service transaction fee of $1,500. Does this sound correct to anyone? Thank you

I have had this same problem. Menu 20, then 5 for misc. utilities, 2 for garbage collect select long and all. This will clear up the problem. I would suggest you do this monthly to avoid any future problems.

Thank you both very much, it is working now.

Does anyone know how to install codes into the symposium/Opt 11c to allow management to know why an agent went into not ready state? For example, not ready reason 1, smoke break, reason 2 nap time..... Thanks