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TKS john, Appreciate the help . . . . TKS again CJ

guys, I have a genesys system routing calls. the system monitors the PosID and DN of the set but places the call from the queue to the DN. we are finding that the call is ringing at the DN and customers are hanging up. what I'm trying to do is force the call to get answered at the DN with a...

TKS guys

TKS John, I'll check the link out CJ

Guys, I'm thinking about setting up my Meridian 81C with VOIP functionality to cost save on VOIP to the PSTN through the internet. Two questions: - 1. Has anyone experienced VOIP from the Meridian and the Quality of these calls 2. Has anyone topology diagrams and specifications with respect...

Hi, I've put in place a call recording solution in the past couple of months. For a start there are 2 methods of hooking up - 1. Trunk side - great for 100% recording but can be expensive, 2. Line side - will handle 100% on 50 to 70 agents. The solution is fairly simple on line side. The...

by way of explaination: - you capture a call on an acquired CDN and then send it to mail using 'Give IVR' in the master. In mail you setup the ID to capture DTMF input from the caller for segmentation. Based on the input the call is routed from mail to another CDN acquired by symposium. Now...

Contact your vendor - there may be a PEP for this. I've seen this happen when you are sending calls in and out of the Master on multiple CDN's. Like sending calls into mail for IVR treatments and sending the call back into the master from mail on another CDN based on the option chosen - are you...

Been there . . .! Just something to be aware of though for future reference. SCCS R3 has a character limit of 30K characters and SCCS R4/5 has 50K. Regards

Haven't seen this done with ativity codes. But here is something that you could apply. It will also help with security! I haven' done this in a while so you'll probably have to test it through. 1. Lock down the sets so the agents have to be logged in to activate the DN key (this will ensure...

Is there anyone out there using Genesys?? If so can you pointme to any genesys specific user groups?

I haven't seen the 3rd item done without a call control application such as CCR or Symposium. For each option on your attendant you can send the call to a CDN on the system rather than directly to a DN. When you are setting up the CDN set the DFDN prompt to the ACD queue ID. This will get...

Anyone out there with dialogic expertise that could help?? We are running an IVR solution behind the switch. The system is integrated into the switch using a Lineside E1 on the Switch and a DMV600a 2E1 dialogic PCI card in the IVR Server. When the dialogic services are up the switch ports are...

Thomas, Symposium R5 has redundancy in the form of 'warm standby' - this means manual switch over if the primary server fails. that's as far as it goes. you could use the R5 multiple server feature to connect more than one server to the same M1 but that would be expensive as two keycodes are...

Thomas, Symposium R5 has redundancy in the form of 'warm standby' - this means manual switch over if the primary server fails. that's as far as it goes. you couls use the R% multiple server feature to connect more than one server to the same M1 but that would be expensive as two keycodes are...

TKS guys for the response. I'm aware of the impacts of editing the database . . Nortel have issued a flat 'NO - cann't increase the limit' (Unless you upgrade to R5 which has a 50,000 character limit and costs a fortune!!) I've looked at the Master structure - all nite and holiday messaging is...

MSDL is fine but expensive....!! - buy a second com port for your PC. You can run 2 terminal sessions from accessing the M1 and Mail through different Com ports. A decent engineer will put together a couple of com to RJ45 connectors so you can run CAT5 between the switch and your management...

When did you buy the dialogic boards? Intel have a bulletin available relating to SRAM issues on the board which may cause problems for cards manufactured in December 2002. contact your reseller or Intel direct. CJ

guys, anyone out there reached the 30,000 character limit in the master script?? Nortel say there is no PEP to up this limit. I cannot change my scripting methodology as it supports business reporting requirements. I believe the limit may be a field in the database?? HELP . . . . Please . ...