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  • Users: kroth
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  1. kroth

    Direct Agent

    I did set up the agent ID with a direct agent skill, but what about the vector that allows a second call to queue? When I dial the agent ID I get to the agent, but the second call just rings on the second line. I'm missing a step.
  2. kroth

    Direct Agent

    Can anyone tell me the steps for setting up direct agent?
  3. kroth

    Call Work Codes - Identify Agents

    Do you have CMS? If so, go into agent administration and set up an agent trace - I have all my agents listed on trace and I believe in my system is starts erasing from the oldest record once 300,000 have been reach. Then you can run a historical, agent, trace by location report which will tell...
  4. kroth

    Telecommuter vs. EC500

    In an effort to disable call-forwarding off net, we programmed the end users cellular number in the remote coverage table and added coverage paths with a feature access code so that they could toggle between their office voicemail and a cellular phone. We also set up EC500. My question is: Which...

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