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  1. VonZipper

    Shoretel Complaints?

    I am sorry, but I am not going to build your system, you all ready brought to light that it is not meant for everyone, and I do not have the time to sit down and figure it all out. Based on this threads original question, yes, there are complaints. I have been managing and installing ShoreTel...
  2. VonZipper

    Shoretel Complaints?

    That is a beautiful question, but I would need a little more detail. How many sites are there total? In one sentence you say 4 sites, and another you say on every continent. I am guessing or assuming we will have one site in the USA and then three others like lets say the UK, South Africa, and...
  3. VonZipper

    Shoretel Complaints?

    Well, that did not really answer the question though. I do partially agree with what you said in your response. ShoreTel has not been in the Telecom market for the last 30 years, so they will have to proove themselves only by what they can show us in the future, expand their customers and the...
  4. VonZipper

    Finding Disabled TN's

    Acewarlock- While the engine may perform well with just a change of the spark plugs, The engine is well used, and has served its purpose for many years. Due to the advancement of technology though, the engine is no longer performing nearly as well as the newer engines. Yes, you could save your...
  5. VonZipper

    External transfer from Auto Attendant

    I had to go look again because it seems so easy. If you have a AA box and you want the caller to be transferred outside the site, setup a route point. You can make it a dial by number, or any of the other options like time out destination.
  6. VonZipper

    Shoretel Complaints?

    I use, install, and maintain the systems. We have 14 sites and about 650 phones. I would never go back, the system is everything we need. I do have a question for AARENOT. What features does the ShoreTel system not have that other systems do?
  7. VonZipper

    ShoreTel headset delay experienced

    The problem is the version of the phone, and the headset port. The headset port on the phone will and can supply power to the headset without the use of the M12 or M22 base units, depending on your phone. We had this issue and ultimately ordered headsets that plug right into the phone with no...
  8. VonZipper

    Soft Phone Questions

    No problem, thats why we are all here :)
  9. VonZipper

    Soft Phone Questions

    Answers- 1- Yes, the soft phone and your normal phone have the same ext number. 2- I do not see any issues with that, we have used soft phones in hunt groups and workgroups, and they all worked fine.
  10. VonZipper

    ISDN/Qsig Avaya to ShoreTel, no name

    We have two QSIG trunks between Nortel and ShoreTel, we get name and number each way.
  11. VonZipper

    Nortel CS 1000

    We have tried to do it through the TM screen, but it does not let me, anyone have any other ideas?
  12. VonZipper

    remove sample sites

    Can you tell me how to get rid of the sample sites?
  13. VonZipper

    Nortel CS 1000

    I feel that we could get through anything without having to refer to the "sample" sites. How do you remove it?
  14. VonZipper

    Nortel CS 1000

    It is TM 3.0, the upgrade from OTM.
  15. VonZipper

    Nortel CS 1000

    Is it possible to remove the sample site from the software? The tech who installed it said that we shouldn't, but could not say why.
  16. VonZipper

    CDR reports

    There is a tech note on ShoreTel for it, if you cannot find it, I can fax it to you.
  17. VonZipper

    out of office greeting

    You log into your box, and press 7 then follow the prompts to change you call handling mode.
  18. VonZipper

    Turn Nightbell off manually

    The night bell is not an extension. It is just a number that is dialed to ring over the paging system.
  19. VonZipper

    Can you have multiple Operators?

    You can also assign personal operators per user.
  20. VonZipper

    Display Server Not Found

    Is that a setting in the DHCP? I am not 100% sure, and I have not looked yet, but that is my thought from the hip.

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