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I remember reading a while ago about Aspect opening up the 2nd line of the Aspect display to use when displaying cut through data when a call connects. Does anyone know how to access the 2nd line? I'm setting Variable E using our Contact Server but can't get the data to go onto the 2nd line...

many thanks - the "(Take the 3 from the first section, the 1 from the second, and the 2 from the third section)" explanation was fantastic. I'd never seen it explained and that's a great explanation. Alan

OK - that shows me: Software Load: R012x.01.1.414.1 Memory Config: G3xV12 Offer Category: A How does that relate to the Communication Manager version?

OK - stupid question - How do I determine what version of Communications Manager my system is running? I know I've got an 8500 media server and I think I'm on 2.something but the DST upgrades appear to be unique for different 2.x versions. Thanks

Welcome to the wonderful world of Aspect reporting. What you're running into is indeed from transferred calls. You'll see a new track_num for the call that the agent makes to initiate the transfer. That'll have the phone number that the agent dialed. You'll also see a 2nd record...

That's controlled under tab 2 of the change off-pbx telephone station screen. The settings are: Origination: forwards extension instead of cell phone ANI on calls from the cell phone to other extensions Termination: forwards dialing extension instead of full ANI on calls to the cell phone...

I used the call detail reports to see what incoming calls each of the agents was on at the time the problem was encountered. Each was connected to separate trunks leading us to the conclusion that the telco presented the same call on different trunks. I've seen this happen on at least two...

I've run into situations where the same incoming call is presented on two different trunks. This happened every 2-3 months on my last system. Most of the time, the 2 incoming calls were on different cards so we're pretty sure the problem was at the Telco. Alan

I believe the system will limit you to the licensed value - I seem to remember running into that problem before. I now have a SQL report that we run daily to see our maximum usage. Alan

I thought it was but it's showing empty even though the disp sys cust screen shows that I have one station using EC.

Nothing shows up on the list set-type xmobile request - but I'm not setting up the EC folks through xmobile - they're all set up through add off-pbx station.

How can I find out what stations are configured for EC500? My system is showing that one license is in use but the off-pbx station list is empty.

Has anyone connected the Aspect to an Avaya IP Office system? I'm trying that connection through a T1 for PBX/Aspect connections and I'm having problems getting DNIS/DID digits to transfer correctly from the Aspect to the IPO. I appear to be losing digits in the transfer. I'm experimenting...

Has anyone connected the IPO to an Aspect system? I'm trying that connection through a T1 for PBX/Aspect connections and I'm having problems getting DNIS/DID digits to transfer correctly from the Aspect to the IPO. I appear to be losing digits in the transfer. I'm experimenting with the...

what version are you running on the Aspect? On rel 8 at least, the call detail table isn't in ACC, it's in HACC.

We ended up using this product: http://www.omnicronelectronics.com/PC/tsa-3pb.htm It was lower cost than the tmp-636 listed above and is doing a great job for us.

I've been fighting to clean up a friend's PC. Can someone with more experience than I have please scan the HijackThis log shown below and see what I've missed. I've run HijackThis as well as Symantec and Adaware multiple times but whenever I reconnect to the internet and open IE, the system...

I'm trying to uninstall and reinstall the drivers for an HP printer on my friends's Mac. When I try reinstalling the driver, the system comes up saying that the drivers aren't installed. Any suggestions?

We need something that would T into the handset connector and allow full duplex conversation between the caller and the customer care agent AND allow the CC agent to play previously recorded wave files back to the caller. I've seen some online but need to explore other, hopefully less...

Does anyone know where to buy a connector to go from the output of a PC sound card to the handset connector of a telephone? We need to play wave files from the computer to both parties on a consumer phone call. We're looking to buy 100+ of these so cost is factor. Thanks. Alan