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Never heard of iGen for TM training. eTEL, ISI, and Avotus and the major players out there besides Global Knowledge. eTEL has the best reputation for service quality and price and those guys would come to your place.

try these guys.... www.eteltech.com pretty good economical support.

one234 Would you mind sending me your coordinates / contact info to amay162one@yahoo.ca This relates to a previous post you made but I want to be careful about discretion on this site before corresponding with you. Thanks.

The OTM guys at eTEL Technologies www.eteltech.com market an 'OTM Extention' that is specifically for the OTM billing product's capacity issues. I believe that their SQL product can either replace or act as a storage bank for data costed from OTM billing, allowing you to run reports from the...

There are very few companies with a global presence that have in-depth expertise in OTM. The larger vendors likely sub-contract for remote work and their experience with the full package (Billing, Alarms, etc.) may be questionable. eTEL Technologies has the most depth in this work but do mostly...

If you can tell me what applications in MAT you're running, how many sites are being administered, how many sets, and how many clients...I can get you a decent ballpark. Nortel is actually making it very affordable to migrate the software (from around $400 up to $1800 or so depending on the...

Here are the descriptions... NTTL33AD - 5 OTM Additional Dist Dongle USB(1-299) PREM-SERV.LIC- 50000 Sets NTTL33AE - 5 OTM Additional Dist Dongle USB (Over 300) PREM-SERV.LIC- 50000 Sets These are new/additional USB dongles for OTM depending on your current profile count. To order as is you...

There are certain capacity issues with OTM but there are tools available to address these. Many of the problems associated with OTM stem from incorrect implementation, configuration and inadequate user training. A good trainer/implementer gets fewer complaints. The latest versions have seen...

The guys at eTEL (www.eteltech.com) provide the most affordable and best OTM training. They have also published some comprehensive user guides.

eTEL Technologies are known for their System Admin and Billng (MAT & OTM) expertise. Their techs are certified and they are an approved Nortel Consultant. Pretty big customers and distributors use them...lots of strong references for support, and training (on-site and classroom).

Any luck yet? Try www.eteltech.com These guys have the the best at this application and are the most reasonable too.

eTEL Technologies Inc. (www.eteltech.com) I know gets more involved than most into reporting and custom reporting for OTM. I do believe however that it is mostly with the OTM Billing application and they do have some published material but no online info yet.

There are several misconceptions about MAT and OTM originating from service providers forcing OTM migrations whether needed or not. Tier 1 distributors like Verizon and Nextira often back-door/subcontract support to the likes of these vendors whom press the issue. It is good to see that they...

salo0920, It may be difficult for you to get OTM from the usual Nortel channels if you got your switch from E-bay. If you have documented transfer of ownership (signed letter, etc.) from the registered equipment owner then you may be in luck. Otherwise I am sure that there are folks out there...

Here is some information on OS & OTM configurations supported that may be helpful... „h Windows NT4.0 Server + Windows XP Professional client „h Windows 2000 Server + Windows XP Professional client „h Windows XP Professional standalone For Windows XP Professional, Service Pack 1 is required...

The units are owned by Avotus (formerly MDR). They can direct you regarding the options to purchase or repair. My company does a lot of work with MAT, OTM, and Call Accounting and buy and sell refurbished units as well. We'd probably swap your unit for a working box at a reduced price if...

gobi, Give Rodney (with Enterprise) a call at 713-343-1222. I am assuming that you just want the OTM General system for MACs. The part numbers you might need are NTTL01AD /A0889534 for a new system or NTTL08DD / A0889542 if upgrading from MAT. This way you get a price for the parts you need...

My employer/company provides training, installation, and support for OTM and we get product from a Nortel Autorized re-seller for US customers. If interested in that $500 - 50 set OTM package I can give you a name and number to call. contact me at brendon.obrien@eteltech.com

You should just need to go into the OTM Navigator and go to Utilities and then Clients. Remove the client that does not work from the list of installed clients. Then re-install the client software on the PC. This will re-link it to the OTM server and you should be OK.

OTM is a good package but lack of product knowledge even when configuring quotes for users makes the package appear overly expensive. Additionally the service pricing is very high when you go through traditional channels. If you have MAT, Nortel has made it fairly inexpensive to get to OTM...