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Create a folder on your C drive named "fakepath", then put your .csv files into that folder. Login to your controller, select import, browse to c:\fakepath, and select your csv file, then click ok. Dan Schollian www.incomminc.com

I have a client with a Call Pilot 150 using basic call center. They have requested that we install call center reporting, but I do not have the software disk for the APP server, or RCC Client. I checked Nortel's website, but I am unable to download the software. Is there any other location...

I just replaced a CP 150 that had call center reporting enabled. The old version was 02.00.47.00 and the new cp is version 31.10.14.22. They are using Nortel Networks Call Center Reporting. In the older CP there was an entry for the Master Client Address. The new one does not have the same...

I changed all the admin passwords yesterday, and set the time. Everything was fine untill about 4:30, then the time advanced by 5 hours. You mentioned that the system could be getting the time from the CO. I am using LS trunks in the system so I am not sure if that could be it. I will check...

I have a really weird one for everybody. I have a client with a MICS runnung 7.0 30DEC04 NAT and a Call Pilot 100 running . The system time is advancing itself by 5 at 11:45 everyday. I have rebooted both the MICS and CP, and also changed the passwords to insure that someone internally...

Curly Yes I have rebooted the unit a dozen or so times. Exs F983/44 shows 16 ports, I have check around the ACD programming, but nothing sticks out. I wonder if the MSPEC card could be bad. If I were to remove the card would it reduce it to a 1 port 2 channel. I have another card that I...

Yes it show all 16 ports with ....... I set the acd to min 1, max 1 Set the vmail to min 4, max 16 Same result Set the min/max to 15/15 Same result I can never get more than 2 calls in the system at one time, via feature 981, or by dialing the lead Dn for the voice mail. Any ither...

I have a client that has a MICS 4.1 30NcG04 NAT, and a NAM 8 4.0.04a. The NAM is co-resident VMail/Chinphony ACD. The only port that answers is the first port. I have checked in MAINT and it shows all ports idle. In ACCESS 2 it shows 16 ports avail. I have set the min/max settings to...

I just replaced a Cinphony ACD on to a MICS. We are also running Infocus. When I try to launch the Infocus Data Retrieval I get incorrect username/password. The username that it is tring to use is acduser, but the password is *'d out. Does anyone know the default username and password for...

I need to install a standalone VMAIL and Chinphony II ACD. I fired up the vmail and configured it. Then fired up the ACD NAM and started to configure it, I noticed that I could no longer access the VMail using F981, or F983. If I disconnect the ACD everything works fine. I went into the...

I have to upgrade a MICS from 4.1 to 7.0 XC. The problem is that the company that installed the system pulled the sticker off of the software. It it labled 4.1 but there is no part number or variant (NA,USA,CDA) on the cartridge. The system version is 30NcG04 NAT. Can anyone tell me if that...

Thanks for the info, but do you know why they would say that the call is being rejected because the switch is set to DTMF/Wink? And is there a setting in hardware to set the signaling to Q.931 on the Norstar? Dan Schollian www.incomminc.com

I haven’t had any issues with the .5 version either, but I know a lot of people are upgrading to the .4 and not installing the patch because they don’t know about it. You would think that Mitel would send out a notification to all dealers. I found out by contacting TSN. Just glad nothing got...

Anyone running 7.0.21.4!!!! You need to install the 7.0.21.5 patch immediately. I recently upgraded our office switch to 7.0.21.4 and was having a problem with the 5430 sets. I contacted Tech Support and they said there is an issue in the .4 version that will cause all backups and subsequent...

Dont know if I am stating the obvious, but that sequence also works on the 5220, 5224, and navigator phones. Dan Schollian www.incomminc.com

The only way that I am aware of is to log into ESM, go to system administration, Voicemail, Mailbox Configuration and then select each mail box, click change and then scroll down. The other option, assuming that the users have the ability the administrate the notification number is to give them...

All of the PR channels are provisioned and yes they are used for in and out dialing. From what I can gather the average outbound use is about 8 10 ten calls at any given time. I looked in the link status for all three and during the heaviest times they are at about 80% capacity. Also when the...

There are non-ACD users that experiencing the problem. I may have not made that clear originally. The first issue involves not ACD calls. Standard user is sitting in their office and the phone is idle. Message light comes on and there is a new message in their mailbox. However their phone...

You have to set Allow redirect to yes in the capabilities programming for the set. You also have to use call routing for all out going calls. If you are using a PRI for your out bound calling the latter should already be done. If both things are already set up all you have to do is press call...

It has more features than the MICS, but you comparing apples to oranges. The mitel is also priced higher than the norstar because it has an embedded voice mail and applications that can be added such as Teleworker and Mobile extension. As for an estimate you would have to contact a Mitel VAR...