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Quick Abandons in BCMS
Why are you sending calls back to step 2? Looks like tha call will be re-queued. 1 wait 2 sec hearing ringback 2 queue to skill 3 pri H 3 wait-time 120 sec hear music 4 goto step 2 if unconditionally May be this is the way 1 wait 2 sec hearing ringback 2 queue to skill 3 pri H 3 wait-time...- pcanepa
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Check skill command
Hi! Just to let you Know, in "my" definity, doing a check split do not queue that call in the checked split. If the condition applies (avail agents>1, as an example), vector could enqueue the call in the new queue. This is exactly what you want from this command: just check some familiar split...- pcanepa
- Post #5
- Forum: Avaya: CM/Aura (Definity)
