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Service Level Calculation
Thanks folks appreciated. Stephen- dsdonnes
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Service Level Calculation
Hi I was just wandering if anyone would like to share their method of calculating service level, currently I include the abandon calls ie calls Answered within time scale/Total calls offered However there are talks of our centre wanting to change to measure the service level for only...- dsdonnes
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
