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Thanks for all the great responses. I found out that the phone company didn't do their job properly. Big suprise ;). Anyway once they actually switched the trunks to ground start from loop start everything started working perfectly.

I now see the error of my ways. I was unsure of the difference between MSB and NRD. Once I put an agent on NRD and tried calling the queue it put me on hold and played music. The problem is that I have one agent phone I am testing with so my testing was limited. Once I understood how ACD...

I have an Option 11c Rls 23 with a Universal Trunk card with 8 ports (until we get our T-1). Originally the person who ordered the phone lines for the company (I am a consultant) didn't tell them they needed PBX lines so all of the trunks were loop start. Well this caused many problems with...

Hello Everybody, I am running an Option 11c with one Miran RAN announcement card. I can dial directly to the access code for the announcement and music on hold when I am using a phone that has TGAR 0. Music on hold works fine when a call is held but when you transfer someone to a call queue it...

This is a problem that we ran into also. You have to use ground start trunks on the Meridian PBX. Loop start trunks caused all sorts of problems on our end by not disconnecting calls right away. It would keep the port open for 3 or 4 minutes after the user had hung up on the remote end...

Did you get this problem figured out? I have the same problem here and I am new to this as well. Justice