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Thanks everyone...it seems that the limitations are tied to both the PBX and the LEC, or so it seems. What we decided to do was to add 5 to the existing six and then create a second group of 11 with a primary and backup. Since it is going into an Avaya G3R, lopes1211 you information followed...

Does anyone know if there is a limitation on the primary and backup d channel configuration for pri service. Suppose I have 6 pri t-1's with a primary and back-up d-channel and I want to add 16 more t1's to this arrangement. I am looking for an answer as it realtes primarily as it relates to...

Skippy, most systems now can reside on a network and be access from the network. MAny techs will VPN to switches to do remote diagnostics and make changes. So don't be afraid of the network it is our friend..... Ben Crawford BAC3 Communications Pass Christian, MS 38571 504 975-4414

Thnaks BCM programmer. Is there a place where I can look at the BCM that will tell me what patches are active. In the M1 system I can go to LD 22 and do the command ISSP+ and get that information. Can I do the same in the BCM. Ben Ben Crawford BAC3 Communications New Orleans, LA 225 315-8822

It is a wan. There is also a firewall...I just found that out today. Ben Ben Crawford BAC3 Communications New Orleans, LA 225 315-8822

I have a BCM 1000 running rls 3.6 and Professional call center. I also have a Norstar MICS running a Cinphony II application. This may be a stupid question, but can the two systems be networked to support each other. I have capability to install a T1 between the two for this purpose. My idea...

Does anyone on here log into BCMS over their network? I have a need to have someone in Virginia log into this MCB and they cannot. They say they can ping the ip address of the unit but cannot log in. Any thoughts? I am sure there is a firewall, but then I am not sure. Ben Ben Crawford BAC3...

Has anyone experienced or had any experience with reports for call center software in the BCM. I have it loaded on another server and collecting data. I cannot seem to generate reports from earlier in the day on users PC's onthe same LAN. From the server itself I keep getting errors such as...

Thanks Roldan, The customer deosn't like the continual muted ring of a second call on his intercom path. DRT will only complicate the matter. I think it just may be a matter he will need to live with. Thanks Ben Ben Crawford BAC3 Communications New Orleans, LA 225 315-8822

Is there a way to suspend the ringing for incoming calls.Customer is on the phone and second call comes in. Can we make it ring one time and flash (like on the Meridian One. The muted ring is okay but would like to suspend it if there is a way. Ben Crawford BAC3 Communications New Orleans...

Jerry, You are saying that if I clear the control set on the lines that it will clear the problem. I will try that and see if that works for my situation. Thanks for the tip. Ben Ben Crawford BAC3 Communications New Orleans, LA 225 315-8822

I recently enabled a night service button on my main console so that the lines ringing into the main console will be answered. I used FAQ 799-3717 to program the system and it works...too well as a matter of fact. The TAS function picks up all of my target lines, not just the ones ringing on...

Does anyone know how to prevent the ring burst on the sets when the voice mail is set to answer on "0" rings. I think this is hard coded by Nortel, but if anyone has a solution please let me know. Ben Ben Crawford

I recently receieved a BCM 3.6. It was upgraded from an earlier release to the current platform. I have set my dip switched and assigned my bus positions for the following. 3 DTI cards located on buses 7,6 and 5 respectively. I have a 2 port 32dsi (not a plus) set for bus 2 and 3. I have a...

Thanks for the info everyone. BTW, I do know what constitutes a multipoint gound, earth ground, isolated ground etc. I work mostly on Norstar systems and Meridian PBX systems. I was just curious as to the correct grounding procedure for a Partner system. If this guy came in and grounded his...

I have inherited a Partner system that has been installed inside of a house. The local utility has installed sonmething they called "strike safe" to protect the lines on the phone system. There was a 25 pair protector installed on the system but it wasn't grounded to anything. The technician...

I don't why I didn't think of this earlier, but we called the carrier for the 800 number and had them do a new routing plan that will take into account the weekends and holidays. I don't have CP by the way and my NAM is an older version without the access to the day and night CCR trees. Thanks...

Hello All, My client is a travel agency that has to provide coverage between the hours of 7 am to 7 pm 5 days a week. They have call forwarding variable on their lines from the phone company. I thought of remote access to CFV as a solution, so I called the phone company and asked for the...

Did your vendor attach your NAM(?) to his 8x24 or to a MICS machine? Have you posted this ? to the Cintech site that makes the Minuet software? You may have software issues as well as system compatibility issues. Ben Crawford BAC3 Communications New Orleans, LA

Another suggestion, would be to move the reomote to your swutch room and leave it connected (better for your equipment imo to have it in the switch room and connected. You won't have to worry with taking the lop out of service or messing with midnight routines. Ben Crawford BAC3 Comm