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Display aar analysis, is the call type set to AAR? If so, setting the call type to uknu will prevent th "+" from being added to the prefix. Assuming you're using CM 6.0.

how do I integrate pms without a direct serial connection. I've been told That the definity pbx can send the information directly by setting it up in sys para hosp. what is the physical connectivity? thanks in advance

look in your error log for 513. That is the error associated with an unplugged station.

You might have a bad main/test board.

I would have the agents note the time and trunk that the disconnect occured on. Then do a list measurements ds1 summary or log to see what the swithch tells you.

Go through the main menu and find unix date and time creen you can change it there. If my meory serves me correctly main menu, unix management, and unix date and time. Good Luck

Hope this helps Changing Extension Numbers Use the Change Extensions screen to move a series of extension numbers from one block of numbers to another instead of changing over each number individually. You can use this screen to move a single extension from one number to another, or to change...