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This is a small company with only 4 lines, The old switch we replaced showed the 4 lines on every set with a full BLF field. The customer wants the same setup, on BCM I would have no issue what so ever. I now have to go to the customer and say the new piece of equipment will not work as well as...

I am upset that avaya would let this slip. Even if I remove the busy lamp field from all my sets, the reception set still lights up all the user field when the AA answers the line. BCM no issue what so ever, tell me again which is the better product? Phil

Updated to 6.0.18 Still have the same issue. Thanks for trying to help. Phil

I'll give that a try. By any chance, can you post a link to the download? I've done a quick google search, but no luck yet. Will keep searching. Phil

It is 6.0.8, is there any kind of patch out yet? Phil

Thanks for the idea, no luck however. I tried all three options. Phil

The issue isn't with the line appearance lighting up, that's a given. The issue is the user appearance buttons used to see when other extensions are in use lighting up across the board for a second whenever the Auto Attendant answers a call.

Thanks for the quick response. That's too bad, BCM has no trouble with this configuration. This is my first IP office install and I would never have guessed that I could not have the line appearance on a set and the busy lamp field light up every time the AA answers a call. Phil

Hi we're using 1416 sets on IP Office 500 v2 in a small office environment (4 lines 11 sets) where every set has a BLF (buttons set to User and appropriate extension) for all other sets. All calls go to AA and when the AA picks up the call, the BLF for every user flashes on every set for a...

How do you cha the system status of a extention