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Thanks all for the input --I Finally had them x-ref the SSN & they were able to find me --- Couldn't help, but knew who I was. Chuck

Nortel is asking for my site ID. I gave them the info from LD22, TID, but they say that not what they want. Any idea where I can find it?..Thanks..Chuck

Thanks Doc. Life is simple when you know what your doing.....Chuck

I need to forward 7220 to 8980's mailbox after four rings. I know to change Hunt & FTR FDN to 8980 on 7220 & to delete the mailbox on 7220, but how can I get the caller into 8980's mailbox if no answer on 8980? (7220 is a 500 set). Thanks....Chuck

Thanks all. I was finally to trace it by having the SWBD dump the call off to a number that I had a trace running. The RAC did match the Trunk Route. Chuck

So this has been going on all day...I tell her to transfer the call to my fax & put ENTC/LD80 on it. Sure enough...the calls stop! Go figure......Thanks! Chuck

Could be...I have her try...Thanks!

The switchboard keeps receiving calls that show up as 4002-14-0 (Just a Beeping over & over). I want to think this is the in bound Trunk/Channel & digits dialed (???) but I'm guessing... Is there a way I can x-ref this number back to a local loop so I can at least try to find a way to trace this...

John, With LUVU all of the listed TN's have a card/slot in the shelf. Nothing shows up as a phantom or out of range of the existing hardware. Chuck

John, YIPPIE! Thanks! Worked ACD worked like a charm. I did list LUVU & have no un-used TN's in there. THANK YOU! Chuck

Meridain 81C. REL 23. LD 22 shows TERQ N156. Is the N156 what you mean? I kinda outa my leauge here....And I don't know how to create the ACD either...

I don’t know how to create a phantom DN with DCFW, but that sound like the best option, as I understand you can cause problem tinkering with ACD’s. I know to add FTR DCFW 4 7306 on the new phantom for 7307, but I don’t know how to create the new phantom. Chuck

I have an unused DN (7307) that has been mis-published in Qwest & AT&T directories for the college's Ticket Office. The Correct DN is 7306. How can I 'Send' all calls to 7306? Calls to 7307 must also go to 7306's mailbox if no one picks up after 4 rings. Thanks.....Chuck

I need to create a Voice Menu Tree for an existing DN/TN (2616) set. They want to be able to dial into this, hear a voice say: Please press 1 for Tom, Press 2 for Dick, Press 3 for Harry...etc and have a revert DN set so when they dial they can get a person to talk to. I read a little on...

All, Thanks for all the advice. I ended up outing the TN & then putting it back in. (I emailed one guy & after two days he finally realized that you have to take the phone off-hook when you press #1) Glad to know I could have just moved it over & back now. I don't have DISA and also don't...

LD 81 worked great. Thanks All....... Chuck

I got a call from one of our bean-counters who needs to know how many phones we have on campus......Beside listing the TN's & adding them up, does any know how to give a total number of active TN's? Thanks.....Chuck

It’s not the battery. The SEB is toast. MAT 6 documentation sys that you can collect the data to a file on the MAT PC. and then “Poll” the file, OR you can select Continuous Data Collection and somehow MAT will index these records and update the CDR database. The problem is that it doesn’t say...

I've been using MAT6 for CDR. My SEB II unit finally died & I need to set MAT for a direct serial connection for CDR. I have a working connection from my PC to the 81C and if I open a console window, can see the call data as it happens. The problem with this set up is no buffer to store the...

Thanks for the quick reply (as always!) John. I checked my FFC codes in LD57....There are none programmed. I want to make sure I didn't use the word 'Remote' here incorrectly. I don't have access to the phone, just the TTY for the switch & need to FWD these phones.