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We have an environment here with the older telemanagement platform MDR (now Avotus) Switchview Intellicontrol. I'm familiar with its' successor products MAT/OTM however I'm new to the Switchview interface and looking for a command reference. Just simple things have me confounded like how to...

Thanks jpruder and Billz66 No AD integration to MiCollab Will look at the IIS

Hello All: Wondering if others have experienced this behaviour. The organization is an IE environment. We have been experiencing a new issue with MiCollab and ACD Agent Logins via Ignite, in that a Windows Security Authentication request pops up looking for userid and password. This is...

Thank you both! It's a Mitel 3300 - Nupoint/MiCollab environment Please direct me as to how to create a "Trusted Device" Thanks much!

Hello All: Mitel newbie question on the best way to send a DID to its' voicemail box. We've been asked to secure a DID, which we've done. We don't yet know what they want to have the call flow be. The DN matches the last 4 digits of the DID. That extension resides on a phantom set with many...

Thanks whykap for your answer I don't currently have Cisco Cube (SBC) in the environment - is that recommended or does that provide some benefit over the solution without it?

Hello All: I have a question around how one could set up SIP Trunking between Cisco Call Manager 9.1 and Biscom HA (Active/Active) FoIP Server. In this scenario we are planning a High Availability Biscom Platform (Active/Active). I wondered about the incoming call scenario and if it is...

Thanks Wanebo

Ok great Thanks KCFLHRC - anyone else use this?

Hello All: Anyone familiar with the PINXDN? My friend google didn't have much info. Here is the printout REQ: prt TYPE: dnb CUST 0 DN 4614 DATE PAGE DES DN 4614 TYPE PINXDN Thanks, Nicole

Hello all I am having trouble with this script. Have used in the past with no issues. Problem is that I had never had to populate the FLEN prompt before. I need to set the FLEN to 4 for all CDP entries. The script below reads through an excel list of DNs to CDP. I've tried adding a FLEN...

Thanks StanelySteamer Apologies if unclear. Let me word it another way. They are looking for something like this: "Thank you for calling ABC Company. To dial by extension, please enter it now. For our corporate departmental directory, press 2 For our address, press 3... etc" What they want...

Thanks Curlycord for your suggestion! I thought of using an announcement service first then off to a menu service. The dilemma is that with either your suggested option or mine the user is able to select a menu choice as soon as it is heard, as they are not required to listen to all the menu...

Does anyone know if it's possible to set up a menu service so that it will play the entire greeting before allowing any menu choices?

There is a self-service password reset tool available for installation. http://www2.nortel.com/go/news_detail.jsp?cat_id=-9252&oid=100255759

thanks bdmcdonald99! Dilemma is thatI don't see RN Email Address in the search... There are lots of Remote Notification and Remote Text Notification options, but none that I can find for email

I have a user who is getting notified via remote text notification that they have a voice message. Issue is user does not have a mailbox on this system that they are aware of. Is there a way to search by entering the user's email address to pull up the mailbox number? Or to export all...

You can use remote text notification if you have it available on your Callpilot 100. It is not licensed. It just sends a message saying that you have a call from (name if available) at phone number (if availabe). You need to set up a class of service that allows this feature (in my Callpilot...

Avoid Avotus like the plague

Hello All: I am new to the world of Cisco Voice (background is predominantly Nortel) and am trying to determine if a feature is available - non-ringing line. I am not looking for a busy lamp field key. In Nortel (sorry for comparison) we would program an SCN or MCN key in the PBX to show the...