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As you say, it really isn't on topic but Cisco has a lot of document on their web site (e.g., http://www.cisco.com/application/pdf/en/us/guest/products/ps14/c1667/ccmigration_09186a0080146347.pdf) Hope this helps - you're in a nasty position. Mike

My team implemented a customized application gateway about 4 years ago. There was a technical spec that was difficult to get out of Cisco but it enabled us to complete the installation. This doesn't solve your problem but at least you now know there IS a spec. Mike

I'm glad its working now. What was the cause of the problem? Thanks Mike

'm not quite sure what environment you are working in (programming a vector?). I've populated UUI many times but always over ASAI. The normal way of doing this has been to have the vector to do a route request (over ASAI) providing collected digits, etc. The routing application then inserts the...

Unfortunately, ASAI doesn't provide agent state events for changes made on the telephone. What you can do is to periodically (e.g., once a second) query the agent's status but this can have a performance impact. Cisco's ICM product goes so far as to use CMS to provide agent state change events...

A makecall request maps into the Application Bridge Place Call Request message. Hope this helps. Mike

I've done a project with ICM and Aspect. It seemed to work fairly well.