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I have tried to get one of those but I am not setup as a reseller of their product. I will call them tomorrow and see what I need. Thanks for the advice. Barney

Can you recommend such a company? I did a google search and not sure exactly what I am looking for. I have installed 3 BCM's total and the others are still going strong. I have a PRI and am having some delay/echo issues. Was told the latest update would fix that problem. Thanks - Barney

I have a BCM 50 and I am the one that installed it (IT person). I am on System Version 10.0.1.04.136. I was told by the company I bought it for that there is a much newer release. How can I get that and get it upgraded. The seller said he does not have access to the latest release? I am...

I have a client that I am trying to setup a 1120e phone for. This is a replacement. I need to change the DHCP to none and then enter and IP/Sub/Gateway. I am having trouble with the navigation of changing these options. When I save and exit it gives me an error to set device ID from 4-9. Is...

Perfect!! That worked. They also have external voicemail when all lines are BUSY, Verizon VM answers. I setup the ext vm number in telco features, VM Center. I also went to Terminal & sets, each set, Telco Features, Feature Assign, each line and put EXT VM set to "Y". And the last thing, is...

Here is how they want to set it up. First the 2004 ring, 3 rings (or if Busy), then ring the 7316's. If no one is at the desks of the 7316's (not manned all the time), then they want to put their phones on DND and then it goes to the AA. 2 days a week the person with the 2004 is not working...

I have a client that has a BCM 50. They want the IP phone to Ring first, then after 3 rings it rings the 2 7316's, and if they can answer, it goes to the CCR Tree. If the person with the 2004 is off, they want the 7316's to ring first (she usually puts her phone on DND when she is gone). I...

All fixed. Thanks for all the help. Turned out to be a DNS issue with Roadrunner. Barney

The phone is an 1120E. I tried the 4 keys from left to right when I get the DARK Nortel screen. I also tried hitting the services button over and over. Neither work.

I have a BCM 50 that will be located in 1 city. I have 2 DRATEK VPN's setup. Dratek actually did the setup and I can connect from 1 network 1 another. But my IP phone will not work. The BCM is 192.168.1.250 The IP Phone is 192.168.2.246 Dratek said to make the VPN work correctly I needed...

And do you mind defining what a soft key is supposed to do? Reading the book, I understood the soft keys were the programmable keys. Sorry for being dumb, I am just used to the 8X24 and 0X32 systems. This is my Second BCM. Do you recommend 1 of the phones that has MORE line and programmable...

So does that mean the keys under the display are pretty much useless? - Barney

I am programming a 1120E for the first time. The deafult programming puts the lines and intercom on the first 4 button at the top of the display (2 on each side). The feature is on the left button below the display. Is there a way to change this format? I would like the lines on the bottom...

I have a call Pilot VM. When someone calls, the volume is real low. When I answer the volume seems fine, its only when they hit the voicemail, that they have trouble hearing the outgoing messages. Even if I call in to listen to my messages, the volume is low. Any ideas?

I have looked for it. Can you tell me where to find it? Barney

I installed a BCM 50 (first time) and all the POTS lines have echo on them when the client talks. They are using the phones on the same network (192.168.1.) as their internet. I have tried changing the CODEC and still get echo. Any suggestions? Barney

I have a call pilot 100. Everytime someone call in and gets the voicemail, the volume is real real low. I have changed the CO Link to see if that would help and nothing. Everything sounds good when I check the recordings and they are at the volume I recorded them at. I am using an 0X32...

Well it did in on the 5.X software. When I upgrade to 6.1 it stopped. Barney

I have an 0 X 32 MICS system with software version 6.1. The client that distinctive ring from verizon, on a roll over line that lets them know its an 800 call. But since installing the new software, it no longer "double rings". They upgraded the software from 5.0 to 6.1 so they could use the...

Sorry about this... Thought I was. Thanks - Barney