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  1. crickley

    RTNR Cover for 'coverse on' calls

    I did have the VDN number in there but it seemed to ignore it - is there another setting somewhere else I've missed?
  2. crickley

    RTNR Cover for 'coverse on' calls

    Thanks for confirming the operation of RONA. This seems to be the only way of dealing with ringing calls unanswered by the IVR. The only condition I really have a problem with. However when using RONA calls did not redirect to the entered VDN but back to the skill - any idea why?
  3. crickley

    RTNR Cover for 'coverse on' calls

    thanks RIMCKEE Under certain failure conditions the IVR does not answer the call. Not a problem if all agents/lines are busy.
  4. crickley

    RTNR Cover for 'coverse on' calls

    V9/9.5 I am tryiny to find a way of diverting calls to another VDN when not aswered by our voice reconition system. Calls are sent via a 'converse on' step to skill 77. EAS agents with sk77 are AAS to stations on a DS1 link. In a similar way to the Conversant we have. I have tried the...

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