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I would look for any instances of Normal.dot on the users system, and delete all of them except the one residing in the %\program files\Office directory After deleting, grant everyone full access rights to the normal.dot file in the program files directory. When the user next starts word they...

Sorry to quick on the post button there. Unfortunately I no longer have access to the support site since I no longer support peregrine, but if you do a search for error codes I think it should come up on the first page

There was a list on Support.peregrine.com that I used when we were getting openview to monitor the event log (especially for signal 11's)

Hi Prakashmuthu How you use the Status would depend on the Processes that are put in place for Problem / Incident management. Normally Initial will mean that the assignee has not examined the ticket as yet. Acknowledged will generally mean that the assignee is aware but not actively looking...

Hi there. This may a bit of a simple query. When one of our users changes their password (Using Novell) at the password expiry prompt they can get into their workstation fine. The issue comes when they try to access outlook, they are prompted for domain and password again. This is...

Hi there all. Sorry but this is a bit of a general query. Our company is looking at migrating from Peregrine ServiceCenter to CA ServicePlus and I just wanted to know if anyone out there has done this. Can you give me a run down of the experiences, what was good, what went badly and what if...

Hi, We use the ITO module through SCAUTO to integrate the 2. Using a predefined message from openview and creating new event processes to match. If you have any questions about specifics I can provide some technical documentation for you Regards Jassen

Hi, Has anyone managed to change the default time on the calendar.popup.g form? If so how did you do it? Thanks Jassen

Sorry My bad. Must remember and read question before replying. Sorry it has been a long day, didn't see the outlook part of the question

Assuming this is a local Address book You can either 1. Go into the book and select all the addresses you wish to export and then select file export save as a structured text file. Import using file import and select the structured text file. This will not work for distribution lists. 2...