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Hello that thanks in advance for the help! We have a hunt group in Site A (2000 with members 2001-2004). These buttons are setup on 5540s, with 4 buttons each. Two are set to ring right away, and two delayed. The COS ring timer is set to 30 seconds. The Call Rerouting settings are 1,1,1, and...

hi Ramitel, I will give it a shot. Much appreciated. Best Regards, Trent Greenawalt IT Manager Milwaukee, WI Phone Hardware: Release Level: 8.0 SP2Active Software Load: 14.0.2.26 Platform CX-II, 512mb of RAM Mitel 3300 (2 Controllers, 2 locations) 5340, 5330, 5320 Phones (SIP Service via...

We went on the adventure of setting up all of our mailboxes using Mitel's embedded VM to sync with office 365. Initially we did it manually setting up each users mailbox with their password, and for most of the users this worked pretty well. We then used the FAQ below to use a centralized...

We are going to use the windows 10 version of one note, that appear to be working fine but want to go back to using the Office 2013 home and business version of one note. This is for sure a sharepoint permission issue, see the error we are getting after a lot of this troubleshooting. What I find...

I turned on forward only for VM until I can figure this out. Any chance someone can direct me to the logs that I am supposed to be looking at? I have dug around everywhere in maintenance, and I'm not seeing anywhere that this error would be. It is just really odd that the 20+ other users work...

I just double checked those settings, since all the other mailboxes are working those are fine. I played around and I can get VM to forward to email, but that isn't a solution, simply a work around. I see this error in the logs: Log Number 4711 Severity Warning Date 2016/Mar/23 Time...

All users have aliases unfortunately. Should I try different aliases? Our email names went from First name last initial, to First initial, last name. We also went from domain1.com to domain2.com after it, so every user is grandfathered in with a domain alias (firstname, last initial @Domain1.com...

Hello, thank you in advance for your help. We have a 3300 with embedded VM, and for some reason after an email domain and name change, one of users VM to Email functionality isn't working. I am talking about the Embedded UM, not the forward to email feature. One where you basically manage your...

thread1329-1155756 Just an FYI, if you move/swap phones via MAC address change, and reboot the phone you will get a "waiting for Comms" error. What this means is that you have the wrong device identified in the user and device configuration. Change it to match the phone and the error should go...

So since there is no 9913 + 7, then do I remove the 99 + 6 and change the ARS digits to absorb back to 1, or does it not matter. Everything seems to be working at this point in our location, so I am not sure exactly what the move from 1 to 2 effects, but I don't want to break anything. I am...

We have always dialed 9+1+areacode+xxx+xxxx since day one. I have left the change in place, and they told me that dialing the number works. However, when attempting to dial 9+areacode+xxx+xxxx it does NOT work (as I imagined). I imagine it would be nice to NOT dial the 1 in the front to save...

AlphaMann I just had our inside manager call me up and stated that this still doesn't work. NIce. I tried your advice and changed the digits to absorb to Number of Digits to Absorb: from 1 to 2 and it worked. So I have changed it back, what is next? Best Regards, Trent Greenawalt IT Manager...

I apologize I haven't gotten a chance to test this yet. I guess what are we ruling out by making this change? That the phone system is fine it is the SIP trunk that isn't accepting it? 100% of my calls are going out that SIP trunk unless we have 18 calls going on a time, which is next to...

Alpha Man, Thanks for the steps: 1. Go to the Digits dialed form and confirm the route list that is being used - look for 91913682 - There was no digits dialed that matched this, it was only the 91+10 digits like I showed in the trace above. There are 3 pages of routes though, just nothing with...

I appreciate the comments, however what you are asking is above my head. What exactly am I after, looking for here. I don't know these pages like you do. I know how to set up users, vm, and change a couple settings. These forms are foreign to me. I know you are both on the right track, with my...

So this is a new screen to me, I think I understand what they are doing here. I ran the "dgt trace": DGT Trace started: 91913682xxxx ARS 91 + 10, ARS 91 + 10, Route List (2) DGT Trace completed. So it is...

We just put in a new video conference setup, and are attempting to phase out the mitel 5340 phone in the conference room w/ saucer, and simply use the lifesize conference saucer as a SIP extension. It is a beautiful device and I realize we are going to lose some functionality moving away from...

We are attempting to dial 913-682-xxxx, I get a message pop up "INVALID" and get a fast busy. I have raked my phone SIP vendor over the coals on this and they are stating it isn't making it out of my phone system to the SIP trunks. Initially we assumed it was a AT&T IP Flex calling another IP...

Thanks, getting a quote for it as you read this. So no tricky way around this without the update. I reviewed the other "features" and it seems this would be the only huge get. Best Regards, Trent Greenawalt IT Manager Milwaukee, WI Phone Hardware: Release Level: 6.0 Active Software Load...

You are a version above me, and I have Ring Groups. Select it to display the modules alphabetically, and you will see it there. I am struggling right now because I need to put extensions from another controller in my ring groups and my build Ver 6 doesn't allow it. It looks like you are Ver 7...