Thank you for your prompt response. The user decided it was too much bother to have me set this up, so said "never mind".
I do have a new question which I will post shortly. This one is for my edification.
I have an extension set to the default cov path 3. The user needs additional time to get to the phone before it goes to VM. I've tried assigning different cov paths with more rings and the first point set to h99 (VM). Instead of going to VM when it reaches the max rings, the call goes to the...
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