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  1. J

    Call to offline extension triggers 'No Answer' forwarding instead of Intercept Handling

    Hello Valamagules, I don’t think the SIP trunk is actually ‘controlling’ the intercept handling in this case. What seems to happen is that the system immediately applies the Call Forward No Answer condition from the extension — even when the phone is offline. So instead of treating it as an...
  2. J

    Call to offline extension triggers 'No Answer' forwarding instead of Intercept Handling

    This system is a test environment with only three phones, all configured as "Generic SIP Phones." All phones are unregistered by default — I only register extension -15 via a SIP client on the MiVoice Business when actively running a test. The only buttons configured per extension are these...
  3. J

    Call to offline extension triggers 'No Answer' forwarding instead of Intercept Handling

    Hello @all, System: Mitel MiVoice Business – Release 10.2 I’m currently testing intercept handling with extension -15. When I call extension -15 from an external number and the phone is offline, the intercept handling for the "Out of Service" state works as expected. However, if a Call...
  4. J

    SIP Trunk Routing Issue on Live System

    Hello guys, sorry for my late answere! Quick update for you: It turned out to be an issue with the "Minimum Reserved Call Licenses" setting. There was no clear indication that pointed to this as the root cause – I found it more or less blindly. Since the trunk was reachable and incoming...
  5. J

    SIP Trunk Routing Issue on Live System

    Hello @all, I have two systems running MiVoice Business Release 10.2 – one for testing purposes and one live system with active users. I configured a new SIP trunk in combination with a Mitel MBG (Version 12.1.0.110) on the test system, and everything works perfectly there. However, on the...

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