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  1. Hemonious

    MBG, can't configure private IP address as "WAN" address

    Mitel doesn't "support" bridging networks in this manner, but I've never had an issue setting it up this way in the past. Best practices is to put the MBG in your DMZ with a LAN NIC and use custom network profile on the set side address for that external NAT that is coming to your DMZ subnet...
  2. Hemonious

    Upload 6900W phone load to 3300 switch

    I don't know that simply placing the firmware files in the appropriate directory is sufficient. Mitel has a process defined to publish the new firmware files in their tftp service on 9.0+. The firmware file itself should be a .rpm file. 1. SSH to the MiVB controller and navigate to the folder...
  3. Hemonious

    Upload 6900W phone load to 3300 switch

    These are the details from KMS article HO2960. Procedure Generic procedure for 69XX SIP to Minet roll back conversion Copy and save 1.x.x.x Minet encrypted (MINET_69XX-enc.st) on tftp server directory for each respective 69XX phone model. Log into the Sip Phone WebGui, default user=admin...
  4. Hemonious

    MPA on CX-II, or MXe-III

    I've been told the CX-II and MXe-III do not support an embedded MPA probe. Only virtual servers, EX or the SMBG controllers support an embedded MPA probe. Where I work, we've deployed physical MPA probes for this purpose. Martello has since stopped selling the probes that we deployed a couple of...
  5. Hemonious

    Adding softphone to existing deskphone agent.

    Can it be done, yes. Can it be done easily, no. You have to run a script at /usr/mas/bin/migrateusers.py after you've built a csv file defining the users that need to switch to ACD SIP Softphone. There is a guide you should be able to get from your vendor, "MiCollab ACD SIP Softphone Agent...
  6. Hemonious

    Migrating mitel asu to a grandstream sip

    Mitel made amphenol adapters for their new AG4124 and AG4172 SIP ATA's. Maybe Grandstream has something similar.
  7. Hemonious

    3300 cx ii new disk

    If you have access to the portal, download the MiVoice Business Technician's Handbook from the Doc Center section of the portal. The 10.1 SP1 version of this document was published in July of this year. Go to section 6 to review instructions for Software Installation. Specifically look at page...
  8. Hemonious

    Problem with call accounting

    What is the integration between the MiVB and the Call Accounting application? I'm going to assume that its an IP integration of some sort. Are you able to telnet to the SMDR port on your MiVB, port 1752? You should see the same SMDR records that you see with Logsys read coming out in real-time...
  9. Hemonious

    CIM Port on ex controller?

    The ASUII is end of life. Mitel has replaced the ASU's with their new SIP ATA's. Check out AG4124 (24 port) and AG4172 (72 port) as the model numbers of those devices.
  10. Hemonious

    MiVB: Different sched/timing for day/night1 & 2 mode service for different groups?

    You should be able to accomplish this by assigning Business Schedules to the users in your groups.
  11. Hemonious

    DID ringing on twoo simultaneously celphones

    You want to create a multi-device user group that has two external hotdesk (twinning) extensions setup as members. MDUG's support up to 8 devices if you have Multi-Device User licensing.
  12. Hemonious

    Mitel 3300 MXe III-L LAN Ports Dead

    On the original MXe controllers, the L2 switch ports would go out of service. The only remediation option was had was to replace the hardware once the issue was introduced. The workaround they provided at that time was to issue the command "period 900,mips_reset" without quotations into...
  13. Hemonious

    Micc business compatibility matrix

    The Compatibility Matrix is a interactive website on Mitel's dealer portal. Its not something that can be downloaded and sent to someone. You'd have better luck looking for the information you want in the release notes of the MIccB. For example, looking at the latest MIccB release notes for...

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