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  1. msimoneau

    SP350 restarts

    Hi, I just wanted let you know that I ran wireshark on my machine and on a mirrored port on the PBX switch. We found that there were retransmissions that were occurring. I had the Network team work with our phone vendor. They made some changes to the VPN firewall and now SP350 is working...
  2. msimoneau

    SP350 restarts

    Thanks gbtac3. I have been working with the vendor trying to resolve this issue. I am going to run wireshark both on the laptop and a mirrored switch port that the PBX is plugged into. We are not using the VPN device in the Device settings. Under Device, we have the physical wireless device...
  3. msimoneau

    SP350 restarts

    Hi DoubleDriveLine, I am running Wireshark now. I also have confirmed that our DHCP leases renew every 24 hours.
  4. msimoneau

    SP350 restarts

    No problem, CoralTech.
  5. msimoneau

    SP350 restarts

    We are using SV9500.
  6. msimoneau

    SP350 restarts

    Hi CoralTech, could you please clarify how to check 15-05-47 and 48 to set them to 60? Is this from within the PBX software? If so, what would the command be?
  7. msimoneau

    SP350 restarts

    Hi DoubleDriveLine, Yes, we do have all of that configured correctly, as you noted. SP350 doesn't restart on any specific schedule, it happens irregularly.
  8. msimoneau

    SP350 restarts

    Hi CoralTech, To clarify, this is happening on multiple machines using SP350 remotely over VPN. When SP350 shows "Restarting..." the computer freezes until SP350 completes its automatic restart, sometimes as long as 7 seconds. This does NOT happen if you are using SP350, but only when it is...
  9. msimoneau

    SP350 restarts

    Hi, We use SP350 v6.21 on Windows 10 via Cisco Anyconnect VPN v5.0.03072. On the desktop, SP350 restarts on its own. When this happens, the entire computer hangs until it restarts. This can take up to 7 seconds. This occurs multiple times a day. Any ideas why this might be happening? Is...
  10. msimoneau

    Headset hangs up after 5 seconds

    Hi All, Especially for 3racefan3... Thanks for all of your help and suggestions. The issue was with the phone! The white plug on the EHS cable fell out when I checked it. I then saw that two of the pins were bent! Unfortunately, the phone wasn't replaced like I asked. But, all better now!
  11. msimoneau

    Headset hangs up after 5 seconds

    3racefan3, I have modified the EHS cable to APN-91. It was set to None. The phone auto restarted after this change. They tested the headset again and it is still hanging up after a few seconds of dial tone when they press the earpiece button on the headset. I do appreciate all of your efforts...
  12. msimoneau

    Headset hangs up after 5 seconds

    3racefan3, I found the cable type that we are using. APN-91. Thanks! I am going to try your suggestion.
  13. msimoneau

    Headset hangs up after 5 seconds

    CoralTech, are you referring to the power adapter for the base or the EHS cable? Thanks.
  14. msimoneau

    Headset hangs up after 5 seconds

    Thanks. I haven't had to do this in the past either. How can I tell what the EHS cable type is? It's worth a try.
  15. msimoneau

    Headset hangs up after 5 seconds

    This is a 32 button capable phone. It does have 2 displays, one top showing caller ID, VM message, time, etc., the other showing 8 lines. There is a scroll key on the phone below the bottom display that will scroll through 4 pages of 8 lines each. I have also had bent pins in the past.
  16. msimoneau

    Headset hangs up after 5 seconds

    I have changed AKYD - PRI to 0. Is there a certain period of time that the phone should remain unplugged (10 seconds?) before plugging it back in? We have unplugged and plugged the phone back in after the suggested programming and are still having the same issue. Very odd.
  17. msimoneau

    Headset hangs up after 5 seconds

    Thanks 3racefan3. I gave this a try, but it still is acting the same. Also, do you know what the options are for PRI (Priority of a Answering call)? The options are 0-4 but I can't find an explanation for each of the options. Thanks once again.
  18. msimoneau

    Headset hangs up after 5 seconds

    Using SV9500 PC-Pro. Using DT800 phones and Polycom SAVI 7210 headset. Extension is programmed with FKY of 125 for headset. Using EHS cable from headset base to phone base. When tapping the button on the earpiece of the headset, hear dial tone for a few seconds and then nothing. Is there...

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