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  1. sbankscharles

    Scheduled Call Forwarding Cancelling Out

    I have an Avaya IP Office 11.0.4.1.0 build 11 with a couple of digital extensions. A long time ago I programmed a button to forward calls using Twining (calls are forwarded to cell phone). Recently, I was asked to put forwarding on a schedule. The only way I saw to do this was under mobility...
  2. sbankscharles

    User Rights Missing

    Thanks for the reply. I know for a fact that I created them on one of my systems. Not really using rights as designed, but for identification. Three buildings, Three IP Office on an SCN but some of the phones in one building are on a system from another. My predecessor started this practice...
  3. sbankscharles

    User Rights Missing

    I just spent several days creating multiple user rights and assigning membership. The last time I was on the system there were four groups and most of my users were assigned to a member list. Today I went in to add a few more and I only have the Agent user rights. How could all my user rights...
  4. sbankscharles

    Call Coverage Appearance between systems

    Westi, My groups are advertised and I can see it on C. When I go into Buttons and select CCA the list of users does not contain my overflow group. If I just put the extension for that group in I get a message that I must add a valid user. Charles
  5. sbankscharles

    Call Coverage Appearance between systems

    Thanks to this group, I now understand, and appreciate, group overflow. I now also understand why things do not appear to be working for me. I read in the documentation that call coverage appearance is not supported between systems. I have three systems for three buildings, each having a...
  6. sbankscharles

    Help understanding groups

  7. sbankscharles

    Help understanding groups

    Mr FooF, This is awesome and I really appreciate you taking the time to lay this out. When you say you prefer the "by call" overflow mode, are you referring to "Overflow Mode"? Mine is set to group at this time. What threw me off was both No answer timer and group overflow timer, especially...
  8. sbankscharles

    Not able to complete login - New Question

    Thanks. I thought I had enough licenses but after seeing this dug deeper and discovered they all were in use. Would be nice is Avaya IPO would have given me THAT as an error.
  9. sbankscharles

    Help understanding groups

    I think MrFoof may have answered my underlining question. So, with overflow, the phone in the first group keeps ringing as well as in the second. Sizbut, you have always been a great help to me and I appreciate it. Let me elaborate on what I first said because I don't think the groups are...
  10. sbankscharles

    Help understanding groups

    In over 15 years of managing different IP Office I've only used sequential groups so I hope someone can (please) help me see the trees in the forest. I have a system that I recently took over that was not managed very well. The complex I'm in has three different reception desks. Each desk has...
  11. sbankscharles

    Not able to complete login - New Question

    I do have have a 3rd party license, but you bring up a good point as I don't know how many devices it is for.
  12. sbankscharles

    Not able to complete login - New Question

    Previous post may not have been completely clear (sorry I sometimes have that issue here) but adding an IP route seemed to help but now I have another issue. To be clearer - My IP Office 500 call server, where I have a H.323 extension with a user setup, is 192.168.5.4. I have a Cisco 112 Phone...
  13. sbankscharles

    Not able to complete login

    Thanks for the replies. I think I understand what you are saying. So, the VLAN that the phone is on is 10.200.0.x. Just so I understand, I need to add that to an IP route on my IP Office?
  14. sbankscharles

    Not able to complete login

    I have an Avaya IP Office 500 on VLAN 5. My phone, a 9611 G, is connected to another VLAN that has access to VLAN 5. When I connect my phone it goes through the boot process, shows VLAN=5 then starts looking for the DHCP Server. Next it displays HTTP: 1 http://192.168.5.4:80/96x1Hupgrade.txt...
  15. sbankscharles

    Working with Sequential Hunt Groups

    Yes, IP Office (sorry). I knew I must have missed something! Thanks.
  16. sbankscharles

    Working with Sequential Hunt Groups

    I have a sequential group setup with three extensions. If one of these users forwards their phone, when the call flow goes to that extension calls will always be forwarded to that number. Is there a way NOT to have calls from a Hunt Group forwarded? I have never come up against this situation...
  17. sbankscharles

    No Free Channels

    I have two analogue Line, both are out of service but I keep receiving alerts No free channels were available on either Outgoing group ID: 1 or ID:2. There are phone numbers associated with these groups but the system was setup by someone else so I don't know why they are even on the system...
  18. sbankscharles

    SMDR Reports Issue

    I am on 11.0.4.2. Ok, I get what you are saying about 36 and 37. What about the other situation were I do not have all my headers?
  19. sbankscharles

    SMDR Reports Issue

    I have been running SMDR on my Avaya IP Office 500 for a while and recently became aware of an issue. According to the documentation, there are 37 fields for the SMDR Reports, ending with "Call Number Verification. When I open the CSV in a text editor, the header only goes to "External...
  20. sbankscharles

    Saving Configuration with Multiple IPO

    Close Configuration after send is unchecked.

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