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  • Users: YPC
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  1. YPC

    How to obtain concurrent inbound & outbound maximum

    I can use a programming way to get CM10 usage of all trunks and then summarize it to get the total number. But I can't specify how many are inbound and how many are outbound. I have a blog to describe my tool to get information from CM10 directly, you can check the statustrunk api. This api is...
  2. YPC

    ECHI Importer tool

    What is the version of your old CMS? As far as I know, the ECH data format changed if the CMS version is upgraded. I have a blog for the AvayaECHI tool, you may find some hint from this blog. https://blog.upinget.com/2014/10/12/avayaechi/
  3. YPC

    Putting Someone On Hold Once Joined To A Conference?

    if using TSAPI, for example a conference call with party 1001, 1002 and 1003 and the call id is 1. Simply hold the call with call id 1 and the party 1002 if you want to hold the party 1002. If you want to control the listening path / talk path of the call, I think you need advanced TSAPI...
  4. YPC

    Putting Someone On Hold Once Joined To A Conference?

    can you control the call using tsapi programming?
  5. YPC

    Automatically bridge/observe 911 calls

    Yes, please check this. https://blog.upinget.com/2024/07/27/autobridge-for-911-emergency-call/
  6. YPC

    Using a virtual station to record a call?

    I think we can do it this way, but it is advanced level. You can monitor a pool of virtual stations, register them and control them using DMCC. For example, login each of the virtual stations to ACD. Your vector simply route the call to the skill of these virtual stations. When virtual...
  7. YPC

    CMS API Integration

    If your real-time requirement is simply and the number of split/skill is not huge, you can consider the Avaya BCMS too.
  8. YPC

    Abandon call query

    Correct me if I am wrong, it seems there is no abandon call record in the CDR RAW data. If you have CMS, you can get the abandon call record in ECH data. If you have AES, you can monitor VDN to get abandon call records.
  9. YPC

    Avaya Addon and/or CMS HTML python update

    I am using clintSVR and have the dashboards on Grafana.
  10. YPC

    CMS API Integration

    do you want real time or historical data? If real time, you need clint. If you want historical data, you need ODBC.
  11. YPC

    Avaya Call Vectors

    This is a very interesting question. I think the only way to do this is to use CTI to monitor the VDN of the vector and capture the user-entered digit.
  12. YPC

    CM CDR to Power BI

    I think firstly you need a tool for receiving CDR data and importing the data to the database. Then you can use Power BI to do your dashboards.
  13. YPC

    CMS Schedule Based Skill Changes

    If you want the agent's skill changed in real-time, you need CMS. Some tools such as clint or others (clintSVR) are required if you want to do it by a script or program.

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