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I am actually trying that as I type - so far, I'm stuck as it tells me "IKE Phase 1 no resposne" If I get it to work, I'll try to post again.

UPDATE: The problem has been fixed. There issue was twofold. No. 1: My apologies to every who insisted that the password must be the user password and not the extension password. Notwithstanding Avaya's guidance (which I think they have since removed), the login for Communicator is the...

Thanks snowman. Tried it (the change of the presence server) and it still failed. There either has to be some corruption that I can't find, or some setting blocking the service, but no-one has been able to identify what can be blocking the service.

Hello Snowman - Can't do a full screen shot as I don't give out internal (or external) ip addresses. But the Server address points to the IP Office Lan 1 Server port is 5060 (using TCP) Domain is set to the IP Office and the Presence Server is set to the One-X UC ip address. User login is the...

Anyone have any other ideas - I really need to get this softphone up and running.

critchey - sorry, I didn't mean to overlook that. Yessoftphone, one-X portal, one-X Telecommuter, Remote Worker, Desktop/Tablet VoIP and Mobile VoIP are all enabled

teletechman - yes, no issues with accessing the 46xx file.

teletechman - yes, my apologies for the first post where I listed Essentials, I then corrected it in a later post indicating Essentials + Preferred Edition (R8+Preferred Edition (VM Pro) Communicator has worked well in the past, but since we've moved the location of the server (and the original...

Okkie26 and teletechman Yes, the preferred edition system is legit, unless it somehow was corrupted with the change of the UC module. But the Voicemail Pro still works, so it appears that the license is still in effect.

Interesting - I'm looking at the log and I do see "SIP/2.0 403 Forbidden

snowman50 - not a silly question, often the obvious is overlooked, but yes, softphone is enabled. IPOLackey - I can work on getting the trace but I know the Communicator is communicating without issue (already disabled the SIP-ALG just in case it was interfering) VoIP tab has the trunks...

NYSTech It does not work onsite or remote No-one is able to use communicator Yes, One-x Portal for users is working No, I did not try removing the extension password as that would leave the physical extension vulnerable. deffloh - I have R8+ Preferred Edition

IPOLackey - it was a good suggestion, but it didn't help. I checked the UC Module - everything is green. The database checksum is still corrupt even though service pack 4 was supposed to correct that issue, but in the past that hasn't stopped Communicator (and does not affect the phone login...

I've tried: [ol 1] The extension as the username and the extension password; The user name and the user name password; The extension as the username and the user password; The user name and the extension password; [/ol] All the above still result in the same error - incorrect extension or...

Essential Edition - the user is a power user.

Again, I tried the user name and password form the user page, and it gave me the same error - even though the user is a poweruser and should be able to use the extension password.

It has always been the extension and the extension password. (see also thread940-1802653 ) But just to put any question to rest, I tried with the user name and user password and it still has the same error. Any other suggestions are appreciated.

I'm have the same issue I've seen crop up from time to time, but none of the solutions seemed to help Avaya IP Office version 11.0.4.5 Avaya Communicator version 2.1.4.0 Attempting to login with the extension number and password for the extension. Confirmed that that information is correct...