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- Users: rossonomous
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Disbtribution not reaching all users on mobile twinning + One-X App.
Check - This has been enabled for all users since the start.- rossonomous
- Post #11
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
I'm trying to test a theory at the moment, which is quite hard being away from the office. I have a suspicion that the internal handsets being turned off could be affecting hunt group calls. I got a colleague to go and check all phones were turned on and now the hunt group appears to be cycling...- rossonomous
- Post #9
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
Yes, I've mentioned a couple of times above that users are reachable directly on the app and don't have DND on. Thanks- rossonomous
- Post #8
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
Just to ensure we're on the same lines here - It's not a case that 7 phones are ringing at once and this occurs. We're not particularly busy and will only receive a max of 3/4 calls at one time. We never reach maximum capacity, even with twinning. If I make 20 individual phone calls, one at a...- rossonomous
- Post #6
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
So just now, I've disabled everyone in the group apart from 10 users. 5 of these are ones that keep getting calls and 5 are those that don't receive any calls. I made 10 test calls and it just cycles through the same 5 people twice. All users are enabled, all users are reachable via the app and...- rossonomous
- Post #4
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
As mentioned, ring mode is Rotary. We're licensed for 15 lines. I've been testing it when all lines are free. There are 45 people in the group. An eighth call cycles back to one of the same users again - but more often than not, 3/4 users are used on repeat and then the 5,6,7th get...- rossonomous
- Post #3
- Forum: Avaya: IP Office
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Disbtribution not reaching all users on mobile twinning + One-X App.
Hey all, first post here but looking for some help on an issue that I can't get my head around. Background: We recently configured Mobile twinning and this is used paired with the One-X for IP Office App. This app is very old, it's not even available on the playstore anymore but Avaya sent us...- rossonomous
- Thread
- Replies: 10
- Forum: Avaya: IP Office
