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  1. Phuong Tran

    IP Office SM Line

    Hi biv343, I am concerned about two standalone systems: IPO Server Edition release 11 and Aura R8 can make the call to each other via IPO SM Line? IPO Server Edition will not be a branch of the Aura system. So, SM Line license is enough, or need SCN or SIP trunk license?
  2. Phuong Tran

    Avaya G450 Basic Module Config MM717 MM716 MM711

    You have to install CM template to S8300 then add G450 gateway and assign extension for analog/digital port from CM.
  3. Phuong Tran

    500V1 + 500V2 System Licenses >> Server Virtual Edition R11

    It may talk about Voice Mail Port. 2 Messaging Ports included with the Essential Edition, 4 VoiceMail Pro ports included with Preferred and 2 VoiceMail Pro ports that are included with each Mid-Market Server Edition license
  4. Phuong Tran

    IP Office SM Line

    Thank you bignose21, Is your IPO Server Edition or IPO500v2?
  5. Phuong Tran

    IP Office SM Line

    I want to connect a new IPO Server Edition to an existing Aura System (CM, SM release 8) to make calls between sites. What Trunk License do I need on the IP Office system? Does it require the SIP Trunk License or SM Line License is enough? Because SM Line license is 0$ cost, if SM Line is good...
  6. Phuong Tran

    Avaya ip phone 1616 stuck on discover

    For 16xx phone, there is no Reset Value/Reset factory button after you login to Program Menu. You only can set IP parameter for phone. What option are you looking at Program Menu?
  7. Phuong Tran

    Group ID on Option 242

    You can try set Group ID in 46xxsettings file
  8. Phuong Tran

    Avaya ip phone 1616 stuck on discover

    You should configure extension type is H323 for IP Phone 1616
  9. Phuong Tran

    Avaya ip phone 1616 stuck on discover

    Please make sure H323 Gatekeeper Enable is checked in LAN 1 > VoIP and the extension type is configured as H323.
  10. Phuong Tran

    500V1 + 500V2 System Licenses >> Server Virtual Edition R11

    An Avaya partner/Disti will help you to do an upgrade license from ADI to PLDS, R9 to R11(Avaya endpoints, 3rd party endpoints, Mobile users, Power users), no option to upgrade Preferred Edition to SE Edition. 383651 IP OFFICE R10+ AVAYA IP ENDPOINT 1 ADI MIGRATION LIC:CU
  11. Phuong Tran

    CCMM_7.1.0.3.23 patch file download

    My customer has ACCS release 7.1.0.3, they got issue outbound calls did not delivery to agent although OB campaign status show running. I found the SOL: https://support.avaya.com/ext/index?page=content&id=SOLN351991&viewlocale=en_US said we need to apply patch AvayaCC_CCMM_7.1.0.3.23, but I...
  12. Phuong Tran

    Can't access directly to Definity

    Have an expert advise me do we need a special DB25-to-DB9 cable? If that is, please advise the pin out for this cable?
  13. Phuong Tran

    Can't access directly to Definity

    Hi, I tried to connect directly to TERM port behind Avaya Definity but the laptop did not pull out anything. My connection as below: TERM port => DB25-to-DB9 => DB9-to-Serial => Laptop Can anyone advise me this connection is correct? and pinout DB25 to DB9. I attached picture for...
  14. Phuong Tran

    Capture PMS log realtime

    Hello, Has anyone setup this successful? Kindly advise me.
  15. Phuong Tran

    Capture PMS log realtime

    Hi AvayaTier3, I used NetCat to access PBX port 51001 then check the status journal-link and test journal-printer. The status journal-link pms-log is up, test journal-printer pms-log pass with code #215. I wonder is there another client tool to access PBX to capture PMS log?
  16. Phuong Tran

    Capture PMS log realtime

    Hi AvayaTier3, I followed your instruction, but still nothing output. Anywhere I need activate/enable to make it works, please advise?
  17. Phuong Tran

    Capture PMS log realtime

    Hi kyle555 and AvayaTier3, Thanks for kind advice, the PMS link between Avaya CM and Duvoice PMS work normally(since 2014). Recently, some room status posting delay post to PMS, I co-ordinated with PMS vendor and they said their PMS software work OK. I acknowledge denial event 1085 already, the...
  18. Phuong Tran

    Capture PMS log realtime

    Hello, I have followed your instruction, attached file is mst log(from 17:00 to 17:26, May 11th). May your expertise can identify errors from here and advise me. There was an check-in/checkout for room 10617 at 17:20 but log still output nothing. Anywhere I need to enable on CM to pullout the...
  19. Phuong Tran

    Capture PMS log realtime

    Hi kyle555, I have setup Wireshark on PMS log PC(IP address 10.40.1.36), i saw PBX(IP: 10.23.1.26)sent packet to PMS log PC. I used Netcat to access to PBX port 51001 to make the journal-link pms-log up but still nothing pullout to Netcat. Please see the attached file what I have setup and...
  20. Phuong Tran

    Capture PMS log realtime

    Hi all, We have a PMS link between CM 6.0.1 and Duvoice PMS, i need capture all transaction log that PBX sent & receive from Duvoice PMS. I have setup PMS log Endpoint in system-parameters hospitality point to a PC, port 51001. On that PC, i use putty to telnet/ssh to PBX port 51001 but nothing...

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