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Actually i want to apply the message in night rimes (11.30 pm to 8.00 AM) Please find the attached image - I changed the timings like this, Still message is not coming. http://files.engineering.com/getfile.aspx?folder=778cdf6a-d6a3-464a-b065-773b28e4aec9&file=After_hour_-_time_profile.PNG

Hii Sizbut, Thanks for the replay, I am changing the daytime routing in INCOMING CALL ROUTE. There i change the destination as after hours from AA Main. I already created a TIME PROFILE...

Hi, Please help me for setting after hour message - Actually now i am manually changing call routing from day time group to after hours. I want to set it as automatically.

Hi - intrigrant Thanks for the reply.

Hi - amriddle01 red flag territory? Any thing wrong?

Hi, Suppose i have few saved contacts in my avaya manager 9.1, Can i send a greeting to my customer using AVAYA ip500 V2.

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No music is hearing - Only silence. When i changed the HOLD MUSIC-SYSTEM SOURCE as Tone, then i can listen a beep sound while the call is on hold.

holdmusic34 - I set the source as WAV file and i uploaded the file into primary folder

Thank you - Joe W. and holdmusic34 I will upload this .Wav file and get back to you. I can try this in the evening only because right now our call center team is very busy

Please help meee..... Still it is not working [neutral]

Oh, Its ok - i will check myself. Thank you

Hi intrigrant, After updating i rebooted already.[neutral] Still MOH not working How to monitor the wav file is correct. Please tell step by step.

Hi, Tommy The same file with the same file name is already working here in my head office.

Hi Westi - I rebooted already. And i named the file as HoldMusic.wav Is it ok?

Hello, Please help me - We have three offices and in head office music on hold is working properly and in others it is not working properly, So i downloaded MOH from my office and i uploaded it in into other two offices at the same location (SD Card). I compared short code also with my office to...