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  1. HopeUCX

    e911

    Thank you! I will build the routes this way. Sounds great.
  2. HopeUCX

    e911

    for example 100-125 is location A 200-225 Locaction B 300-325 Location C
  3. HopeUCX

    e911

    What is the best way to set up 911 routes for a UCX that has multiple locations? Currently we have each location dialing a seperate prefix (7)911 or (8)911 or (9)911. Is there a better way to do this (I have set up e911 in Voip MS)
  4. HopeUCX

    Voip MS Porting issue

    Thanks for the response. What workarounds have you found successful
  5. HopeUCX

    Voip MS Porting issue

    That's interesting. VOIP MS told me that the losing carrier must be turning the number off on the FOC date. That we can request for them not to cancel the number until the port is complete. but I don't think that explains it. I don't think they turn it off immediately anyway.
  6. HopeUCX

    Voip MS Porting issue

    What other providers have you ported to? I wonder how common it is to be out of service for that long. That is just not going to work. When you forward the number to another number on the UCX -are you still out of service for a while?
  7. HopeUCX

    Voip MS Porting issue

    Hello, Wondering if any of you have a suggestion for an issue of down time when porting a number. We recently ported a number through VOIP MS - we had everything configured in the UCX and on VOIP MS for the FOC date - However, there was still 45 minutes of down time for the customer in the...
  8. HopeUCX

    Provisioning Server YEALINK phones

    Ok, Thank you -Will Do!
  9. HopeUCX

    Provisioning Server YEALINK phones

    Wow, Thanks Dave. Very helpful! I will try that later today. Sounds like it is pretty straight forward. We will call you if we run into questions. (thank you again!)
  10. HopeUCX

    Provisioning Server YEALINK phones

    I have not used the provisioning server for the UCX/Yealink phones. I am not familiar with TFTP servers. Anyone have any advice for where to start?? I would like to be able to upload firmware and configure multiple phones simultaneously. Presently - I am configuring 1 at a time. I know there...
  11. HopeUCX

    Good Morning, Wondering if anyone

    Will Do! Thanks for your support.
  12. HopeUCX

    Good Morning, Wondering if anyone

    Wow! Thank you. That is a lot of really useful information, I have been playing with this for a while and needed different ideas of how to do it. (and yes, we are in MD. ATI)
  13. HopeUCX

    Good Morning, Wondering if anyone

    Thank you! That will help. Just trying to get one started.
  14. HopeUCX

    BCM 50

    We already swopped the power supply and did a level 2 reset. Trying to get them to upgrade to a UCX.
  15. HopeUCX

    BCM 50

    Is there a way to verify that it is the hard drive? It has never lost memory. I did update it. The fan is working fine. Temperature does not seem to be a problem. Hope
  16. HopeUCX

    Good Morning, Wondering if anyone

    Good Morning, Wondering if anyone has any advice on implementing Service Contracts for our UCX customers. I am not sure what to include. I know I should include the UCX warrenty, A fee for updates to the system. Wondering about adding a fee to include Moves,Adds, Changes. Do you do this per...
  17. HopeUCX

    BCM 50

    Good Morning, Question about the BCM 50 - Rel 3. It resets once a day. Performed a level 2 reset. What is my next step/options?
  18. HopeUCX

    adding a Yealink phone

    We created a new account under the phone with the same settings and then the phone registered. ??
  19. HopeUCX

    adding a Yealink phone

    Name/username Host Dyn Forcerport Comedia ACL Port Status Description 192680_2001/192680_2001 208.43.234.226 Yes Yes 5060 OK (16 ms) 504/504 (Unspecified)...
  20. HopeUCX

    adding a Yealink phone

    Thanks guys. I have all the information input correctly and it is still not registering. I think it may be a port issue. Not sure...

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