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Verint Impact 360 record outbound SIP
Kyle555 - We have to many numbers to map a station. It will not work for our application. DavidPayne – IVR sends the call back to CM (via SES). Call merged by IVR. We did trigger recording based on the VDN, and it works up until the point the call is merged. VDN drops out of the call...- mreynol6
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Verint Impact 360 record outbound SIP
I need to trigger a StartRecord on a new outbound call. We are moving away from TDM (PRI tapping) and into the world of SIP. We are an Avaya shop. our setup is, I fear, unique. 1. Incoming external caller reaches the IVR (Avaya EP) 2. Caller wants to be transferred to the property (this is...- mreynol6
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
