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  1. KenanR

    Avaya - Change/update speedials. Unable to figure how

    RESOLVED. Thank everyone for refreshing my memory. I gained a whole new system created by other in Europe after the creator moved on without leaving much documented. I learned today that in addition to CHARGE ARS DIGIT CONVERSION TABLES, there is also an AAR DIGIT CONVERSION TABLE. Thanks...
  2. KenanR

    Remotely logout an agent, who leaves for the day in Aux

    CURRENT SYSTEM INFORMATION Software Load: R016x.03.0.141.0 Memory Configuration: Large Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R016x.03.0.124.0 Memory Configuration: Large Offer Category: A...
  3. KenanR

    Receiving inbound calls from people who said we called them, but we didn't?

    Associates in our corporate office are reporting getting calls inbound from people who said we called them, but we didn't. Callers are getting rather upset, and report in some cases the person being called is getting many calls, and never a messaage. Callbacks to us come in on our local PRI's...
  4. KenanR

    Lines remain hung up after a call, sometimes for days.

    Thank you. Back through the LEC, to ask Telco about adding this to loop start lines. If needed then at least setup a phone call. They offered a vendor meet, but I'm going to ask for a joint phone call as I don't believe a vendor meet is needed.
  5. KenanR

    Lines remain hung up after a call, sometimes for days.

    Thank you for the post. This location was installed, and the trunk group was configured as loop start lines and disconnect supervision is Y on that trunk group. Is this an option from Telco end only available on pbx trunks? I emailed my Telco contact who hasn't been the most helpful yet...
  6. KenanR

    Lines remain hung up after a call, sometimes for days.

    BACKGROUND Corporate system. 8 locations, with a total of 20 gateways around the country that run back to a primary and backup corporate location. Asked if we could place a MG450 at a retail location off our corporate system. No issues with proof of concept so it was setup last Fall. A total...
  7. KenanR

    CALL CENTER TRAINING USING A USB HEADSET. IS THIS POSSIBLE?

    CURRENT INFORMATION Software R016x.03.0.124.0 50 agent Call Center at my location. 1. Agents use Call Master 4 and conventional headsets from their desk. To train, two agents plug into the CM 4 without issue or use a training connector when training. 2. Some Agents login via One-X...
  8. KenanR

    Unable to reach another company location with company cell phone.

    STEPS TO RESOLUTION. 1. First the COS was 0. Only extension with ec-500 and this COS. Not sure why. COS 0 had no permissions and was Y to restrict call forward-off net. Can't figure why all of a sudden this might have been an issue, but changed it. Still no luck. 2. Changed the off-pbx...
  9. KenanR

    Unable to reach another company location with company cell phone.

    Thanks for the input/direction and the update is: 1. Turned off EC-500. Failed as before. 2. Changed the off-pbx telephone integration phone number from his cell, to a bogus cell phone number. Worked, he can call any DID number in my location and my caller ID shows his cell phone number on...
  10. KenanR

    Unable to reach another company location with company cell phone.

    Very Strange Issue: Associate with a company provided cell phone, is having issues whether in the office or outside the office in other states/towns calling another corporate office. His office location is the primary site in the PBX configuration. He can call any number anywhere, except a DID...
  11. KenanR

    IS IT POSSIBLE TO BLOCK INBOUND CALLS THAT SHOW AN ANI?

    Tracing of OPX calls, and xmobile calls. Both methods produced the same traces it appears. off PBX method 07:15:25 TRACE STARTED 06/02/2016 CM Release String cold-03.0.141.0-22901 07:15:34 Calling party trunk-group 42 member 2 cid 0x2e11 07:15:34 Calling Number & Name 717350XXXX...
  12. KenanR

    IS IT POSSIBLE TO BLOCK INBOUND CALLS THAT SHOW AN ANI?

    Created station 420-1608 x-ported. Change off-pbx-telephone stations-mapping 420-1608. Application EC-500, Prefix 1, my cellphone number, ars, Config set 1. Page 2, Call limit 1, Mapping mode origination, Allowed none, bridged none. Blocked to TN 1, 2, & 5 Can call TN 6, 7, 8, 9 Tried...
  13. KenanR

    IS IT POSSIBLE TO BLOCK INBOUND CALLS THAT SHOW AN ANI?

    Worked today on the EC-500 option. Tenant 1 is host site, tenant 2 is ESS, and tenant 3 is one of 6 LSP's. Created the new COR as described, origination/inward. Tested EC-500/Xmobile options. Setup in TN 1, tested. Then TN 2, tested. Then TN 3 using my cell as the offending number. Results...
  14. KenanR

    IS IT POSSIBLE TO BLOCK INBOUND CALLS THAT SHOW AN ANI?

    I'm able to get both ways to work in the test lab. When I use my cell as the inbound number, I get blocked using the EC-500 method at my primary host location in WI, and my ESS location PA (where I'm at, and they are blocked. However when I try to call another LSP location the call goes...
  15. KenanR

    IS IT POSSIBLE TO BLOCK INBOUND CALLS THAT SHOW AN ANI?

    Software R016x.03.0.124.0 Is it possible to block inbound calls domestic US locations and or international location. Recently several people have repeat calls from the same ANI, and research shows many other numbers getting them. Curious if there's any way through the CM to handle this for...
  16. KenanR

    Hearing aid compatible handsets for 64XX telephones.

    New associate. Tried a 6208 Analog with volume handset initially. Switched to a 6408D+ upon learning of user having a hearing aid. Still reporting issues. Suggestions/recommendations? Thank you.
  17. KenanR

    CREATE NEW ON CALL EXTENSION FOR 7X24 SUPPORT - To ring desk then cell for assigned tech by week.

    CURRENT INFORMATION Software R016x.03.0.124.0 REQUEST: Create a new DID number for on call assistance. On call period - Sunday - Saturday 1 week at a time # of associates 3, Associate phones. (2) 8410D and (1) 6416D 2 sit near each other, the other is in another part of our warehouse...
  18. KenanR

    Integrated phone log - IP phones. How to return calls automatically without having to dial back.

    Background: Avaya R;016X.04.0.124.0 Software R016x.03.0.124.0 Avaya 9608 IP Phones Converted a group of associates in a large office from 6408D+ to 9608 IP phones. TASK/QUESTIONS? Using the IP phone log to either return a call to someone you spoke with, or to call back a caller that you...
  19. KenanR

    Analog IP Gateway GXW400X - Service is Digital Voice Line, Vendor is Broadview Networks

    Background: Avaya R;016X.04.0.124.0 Software R016x.03.0.124.0 Current Service is down as local telco won't repair copper for these lines. 6 POTS Flat Rate Trunks installed in PBX Ground Start trunks connected to Avaya MM711 card Proposed Product: Broadview Networks DVL Equipment...
  20. KenanR

    Single number (non-DID) to ring multiple phones in our facility.

    Cover Answer Group. I can add up to 100 users. In my test group I had 10, including myself. 1. Call rang all test phones including mine which had EC-500 turned on, and it went to my cell/cell voicemail. 2. Is it possible to ring all phones in the group until one person picks up and not...

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