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  1. troyhieb

    Variable Caller ID

    Janni78, That was my problem. We didn't realize that if we've set the default URI path to "Use Internal Data" that no matter what it'll use the User SIP tab info. I created a 3rd SIP URI using *** set to a new group ID and updated the ARS I was using to test with. It worked correctly now...
  2. troyhieb

    Variable Caller ID

    Our SIP trunks we always configure similar to how Pepp77 mentioned. Although looking at it and with this discussion we might be configuring out SIP trunks incorrectly. URI 1 - Use Internal Data -- Incoming/Outgoing Group ID = 18 URI 2 - *** -- Incoming/Outgoing Group ID = 18 We have around...
  3. troyhieb

    Variable Caller ID

    There are no user shortcodes in the system and other then some various other shortcodes created to route into auto-attendants it appears that it's routing the call correct. The *100 shortcode I have from the original post is *100 which points to the SUP-FR-SIP ARS which I have the a N...
  4. troyhieb

    Variable Caller ID

    Sorry, "Use Internal Data" is what I have. It seems Flowroute takes anything put into the SIP tab of the user. For example if you delete out the full DID in the SIP tab it automatically replaces it with the User Name. For example: User/Extension 3001 SIP Tab: SIP Name: 3001 SIP Display...
  5. troyhieb

    Variable Caller ID

    Hello, We have a dental office that has an internal call center that received calls routed in from various clinic DIDs. We'd like to be able to replace the outgoing caller id with the local clinic's DID number for the call center users if they need to call a patient back. We're planning on...

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