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  1. darth_smalls

    VMPro 9.1.5 on Windows 2012R2 Server

    Solution was to move server to separate machine from DNS server. New IP address assigned and all is working well. Austin CCNA, ACSS, ACIS, AIPS, •Make it happen •May the Force Be With You
  2. darth_smalls

    VMPro 9.1.5 on Windows 2012R2 Server

    Thank you Tommy I had been advised to that issue as well. The solution I was given was that Command I'd listed. Not sure if that helps the issue or not (I'm not well-versed in command prompt syntax). I'll search for a Tech Bulletin on this to provide to customer. Do you happen to know of such...
  3. darth_smalls

    VMPro 9.1.5 on Windows 2012R2 Server

    Good Morning :-) System Info: IPO 9.1.12 VMPro 9.1.5 Server Windows 2012RS I have a customer who's Voicemail type in SSA continues to show "NONE" The Windows server (also the mgmt PC) is serving as the customer's voicemail Pro server. It is also running Microsoft DNS and AD. I have taken the...
  4. darth_smalls

    Embedded Voicemail to Email Failure

    They're running 6.0 (1803). I rebooted last week and it began working. Just like clockwork, they called yesterday stating it was down again. Their IT guy got back to me, said the server's attachment size limit is 30-50mb; assuming that is accurate, I don't see the server being the problem...
  5. darth_smalls

    Embedded Voicemail to Email Failure

    Customer's IT vendor states that the voicemail server file size attachment limit is set to 30-50mb. It's office365 (again, according to their IT vendor) Make it happen May the force be with you
  6. darth_smalls

    Embedded Voicemail to Email Failure

    May be worth noting also that around 6-7 users each have over 100 new messages in their mailboxes. That could be causing issues too, yes? Checking server settings now. Make it happen May the force be with you
  7. darth_smalls

    Embedded Voicemail to Email Failure

    Hey guys, I have a customer running 6.0 with Embedded voicemail. About every 2--4 weeks, the contact us saying that voicemail to email has stopped working. I am always able to run monitor, see that the SMTP traffic has built up to quite a large queue size (between 50-80 messages). Upon rebooting...
  8. darth_smalls

    Locked Account

    I did notice the "Account Idle" setting was set to 1 day. I've changed it to 30 days and will monitor it for the customer. Make it happen May the force be with you
  9. darth_smalls

    Locked Account

    I have a customer who is constantly getting locked out of the IPO. Each time I remote into their site, both my admin account and the customer account show locked as below: In order to remedy this, I have saved an offline copy of their config, which I launch and then access Security Settings. I...
  10. darth_smalls

    Determine Correct Firmware for Spectralinks

    Thank you for the replies. I have HAT 4.1.4, which I obtained from support.avaya.com. I had downloaded the 34XX/61XX, so I will try the 36XX range that you are referencing and see if I have any luck. Thanks again. I'll post what I find.
  11. darth_smalls

    Determine Correct Firmware for Spectralinks

    All 3 phones have the same model listed on their back labels, which says Model No. 802X.
  12. darth_smalls

    Determine Correct Firmware for Spectralinks

    I am needing to determine what version of firmware to upload to some phones for a customer. Customer is running on software R016x.02.0.823.0. In the attached picture, the black phone is a working phone sent to me by our customer; it has the correct firmware version which I need to load onto the...
  13. darth_smalls

    Norstar MICS/Call Pilot AA Recording

    I just moved a customer to an IP Office (500v2, running 9.1). Previous system was a Norstar MICS using Call Pilot 10/100 for Voicemail. The customer is "in love" with their old Auto Attendant greeting and I am onsite trying to gain access to that recording, with no success. Here is what I have...

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