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  1. hubz

    Calls In Queue Not Routing To Available Agents

    Thanks for the reply Brandaris and smokinjoe2983. I have an event type of 542 Can't connect idle agent Split 101 in the display event page. By the way the phones being used are call masters. Below is the configuration of the hunt group and vector: Group Number: 101...
  2. hubz

    Calls In Queue Not Routing To Available Agents

    We had encountered an issue where calls in queue are not being answered by the available agents. Calls queued for 4 minutes before it got answered and prior to this there were 5 available agents base on the CMS real time report. The hunt was configured as EAD-LOA and the agents are using skill...

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