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  1. agentcooper

    Mitel 3300 MXe II directory location for ACD prompts

    KWB, I do understand your concerns in this regard. Unfortunately, for me and most of my customers "no" is often not an option and for better or worse we are pretty much stuck with each other as I am the only one on the island who does networking and VoIP at an "Enterprise" level and the dozen...
  2. agentcooper

    Mitel 3300 MXe II directory location for ACD prompts

    Well, not every installation has "custom" programming, many run just fine using the standard management interface. For those with custom solutions there is always a choice. Pick something off the shelf that doesn't do what you need it do but it's close enough or take the plunge and craft a...
  3. agentcooper

    Mitel 3300 MXe II directory location for ACD prompts

    Dan, sorry about the delay; it has been a busy few days. While Lou is correct, the fact that Asterisk is (essentially) free, that is not the primary reason for moving away from Mitel. I live in the Caribbean and it is getting more and more difficult to get support from the local authorized...
  4. agentcooper

    Mitel 3300 MXe II directory location for ACD prompts

    Thanks KWB, that's exactly what I needed, right up to the software from Acarda to convert the files. The migration from Mitel to Asterisk begins this week and not having to re-record professional greetings is one less thing to worry about. John
  5. agentcooper

    Mitel 3300 MXe II directory location for ACD prompts

    I need to pull original copies of ACD greetings off of a 3300. I'be been looking around in the directory structure (REF: thread1329-1687812), but can't find an obvious location for these files. Anyone know where they are? Thanks very much for the help. John

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