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  1. IDOIPO

    Voicemail Pro over Onex Portal

    Have you checked one-X Portal admin page: Configuration->Providers->Default-VMPro-Provider IP Address from default to the server IP address ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  2. IDOIPO

    IPO Hot Desk Call Quality

    I agree. I've been a consumer of Tek-Tips for years, but not much of a contributor. But, I've been an IP Office engineer for 7 years now and constantly have to tell people that the issue is their network. ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  3. IDOIPO

    IPO SIP MOH

    IPGuru gets another star! Upgraded to 9.1.12 last night. User reports a fraction of a second of MOH but then the call proceeds and connects! ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  4. IDOIPO

    IPO Hot Desk Call Quality

    More information has come to light with further poking of the customer. There are other 0611 VPN phones out there on this system, and another user is reporting issues. They have told me that when the original complainer logs in on the Houston system, he has the same issues, but I am not going to...
  5. IDOIPO

    IPO SIP MOH

    IPGURU, They are on 9.1.8 I am scheduling the upgrade to 9.1.12 right now, and will report back once applied Thank you. I don't know why I didn't think of upgrading to the latest and greatest sooner. Must be because I have about 4 other tough tickets I'm working and it's making it hard to think...
  6. IDOIPO

    IPO SIP MOH

    My turn, IIRC? At the time of the original posting, I was unable to access the voicemail server we remote into. I am now back in it. They are in fact R9.1 ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  7. IDOIPO

    IP Office upgrade from 9 to 10.1 issues

    I believe the login complexity settings are in security settings ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  8. IDOIPO

    Weird SIP issue

    teletechman and amriddle01 thank you. I have been researching this entire week looking for some info on a similar issue with a customer hearing their own MOH when calling certain numbers. I suspected mishandling of the SIP messages, but couldn't find anything to back me up. Now to determine if...
  9. IDOIPO

    cannot leave message at Reception when in Night Service

    Where does 0 point to in the Night AA? It reads like it's connected to replay menu options rather than normal transfer. Having said that, Embedded can be a pain, and a reboot almost never hurts anything! ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  10. IDOIPO

    IPO SIP MOH

    That's nice to know, but the system is on release 9 ACIS-SME ACSS-SME ASPS-IPOCC CCNA
  11. IDOIPO

    IPO Hot Desk Call Quality

    1) What type of trunks, extension and phone model? - PRI Trunk, and last I checked a VPN phone could only be IP, 9611 handeste 2) Have they had any internet issues? No reported internet issues. If this was that simple, I wouldn't have come to the forum. 3) Is the audio "cutting in and out" in...
  12. IDOIPO

    IPO Hot Desk Call Quality

    IPO R9 User hot desks between Housotn, TX and Florida. He has call audio cutting in and out when he's logged in at either location. IPO is local in Houston. Call quality would be understandable on the VPN connection in FL, but to have it happen when local as well? I've deleted and re-added the...
  13. IDOIPO

    IPO SIP MOH

    SIP trunks have been configured and working for some time. However, when users dial specific numbers, they hear their own MOH. I have adjusted REFER settings to no avail and further can find no other documentation. AT&T closed my ticket as fast as they could! I don't doubt there is some obscure...
  14. IDOIPO

    Contact Store Issue

    I am running CS Ver 7.8.1.16 with IPO Ver 9.0.3.16. Every now and then, a user will log in to review a recording and it will not populate. When the admin logs in, they are able to retrieve the recording. I have been able to recreate this issue on their server. I have adjusted the user...
  15. IDOIPO

    ACSS Training this week.

    I had about 150 installs under my belt before I took the ACSS. Add to that about 30 One-X and onyl a handful of CCR installs. They will ask questions about all of these products. ACIS-SME ACSS-SME ASPS-IPOCC CCENT
  16. IDOIPO

    Call Accounting Systems

    PLus they have FANTASTIC customer service. ACIS-SME ACSS-SME ASPS-IPOCC CCENT
  17. IDOIPO

    IP Office Time Settings

    Interesting issue here. IP500V2, running 8.1(52) Periodically, the display on a 5410 will show the correct time during the morning, but with an additional "1" in front of the time. For example, at 8:09 it will display 18:09. This problem has been placed in my lap, but apparently has been an...
  18. IDOIPO

    Voicemail to email on embedded (9.0)

    ping relay.appriver.com use the static IP it returns. Set your port to 2525 Set the outbound email aeddress to your choice works 100% of the time!

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