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  1. scooter4483

    Listening to Voicemail on web in One X Portal

    I believe I answered my own question. I found this in the installation guide of VM pro on page 19: https://downloads.avaya.com/css/P8/documents/100174760 Is this correct?
  2. scooter4483

    Listening to Voicemail on web in One X Portal

    So I tried installing voicemail Pro by choosing the 'modify' feature. It displays list of items I can install. "Web server voicemail" is not an option. The voicemail Pro is on a Windows 7 machine. The 'Web server voicemail' option is available in Windows Server 2008 as an option. Any ideas...
  3. scooter4483

    Listening to Voicemail on web in One X Portal

    It seems that when I click the play button, it will play the voicemail on the 'phone' based off the profile chosen for the user. When I edit the profile to choose listen in web browser, I get a message stating 'cannot play back messages as the voicemail web service is not configured. Please...
  4. scooter4483

    Listening to Voicemail on web in One X Portal

    Each user had this issue before the 9.0.2 version of One X Portal. Is there a configuration I am missing? I checked each user and they do have Vxxxx (xxxx=extension number) listed under the source number. I do not believe the users use this on the phone, they use it at their desk PC. The...
  5. scooter4483

    Listening to Voicemail on web in One X Portal

    I've had issues with One X Portal but have it finally configured properly where almost everything works. Now, when I login to a user in the Portal, they have voicemail listed in which you can play and listen to. Unfortunately, there is no audio when it is playing. I've researched this problem...
  6. scooter4483

    One X Portal administration configuration

    Never mind. I had to be specific with the username, capitalize whatever is capitalized in IP Office config. Thank you guys!
  7. scooter4483

    One X Portal administration configuration

    I had the vm server IP address pointed to the wrong address, off by 1. Then it came up as healthy. Now I am trying to login with a user, and I get an error that 'authentication failed, check the user name and password'. The directory is synced because it does populate all the users. I made...
  8. scooter4483

    One X Portal system is unavailable

    The customer did not tell me, just stated not to worry about it. Sorry.
  9. scooter4483

    One X Portal administration configuration

    I log into the One X Portal administrator profile. I was looking at the health for the 6 items listed. The VOICEMAIL Provider has a status of failed. Everything else is in green, available. I see that the failed item has the correct ip address of the vm server. I stopped and restarted the...
  10. scooter4483

    One X Portal system is unavailable

    Never mind, the customer figured it out. Thanks
  11. scooter4483

    One X Portal system is unavailable

    What are the suggested solutions if only one or two users try to login to their One X Portal have the message 'phone system is unavailable' displayed? When we try to login other users off the user's computer, it is successful. But, the one or two people who try, cannot. Is there something that...
  12. scooter4483

    Dial by name fallback

    Thanks! I informed the customer to record a greeting when prompted how to dial by name that they can press # to return to the main menu(thats where i led the falst statement).
  13. scooter4483

    Dial by name fallback

    We have dial by first name and dial by last name setup for a customer. If the correct name is dialed(true), it transfers to the extension. If the wrong name or nonexistent name is pressed, it keeps prompting the caller to try again. It stays in that 'dial by name' menu. Is there any way to...
  14. scooter4483

    One X Portal system is unavailable issue.

    tlpeter, You're confirming it will not work on Windows 7, correct? Thanks!
  15. scooter4483

    One X Portal system is unavailable issue.

    I have read documentation that this application should be installed on a server, though, it was installed on windows 7 for a customer of mine. I installed it and at the end of the install it just lets me choose my port server number. I put in the IP address into IE and get the one x portal...
  16. scooter4483

    ONE X Issue

    Now, I saw that the customer can login to the portal from the server for each user, but it still shows 'checking messages'...followed by display box that comes up saying, 'not connected to the server, refresh browser or connection will be lost'. I believe its not connecting to the voicemail pro...
  17. scooter4483

    ONE X Issue

    It is up exactly how you showed it.
  18. scooter4483

    ONE X Issue

    pkdev: Did you include a picture because I cannot see it? Thanks!
  19. scooter4483

    ONE X Issue

    I would have to contact the customer to ask him these questions. Once we login under admin, is it on the main page, the VMPRO Provider? We also login through the Call Assistant. Thanks!
  20. scooter4483

    ONE X Issue

    Hi, I have a customer who I am working with on a one x assist issue. The One X works fine on the server...meaning he logs in with a user's credentials, the profile loads up with all the messages. When he logs in on the application from the user's computer, it logs into the portal but none of...

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