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  1. FractalTelecom

    Voice mail to email recovery after failure of internet

    You need to be a more clear on “Internet”. First, VM Pro connects thru the LAN. When you say “internet”, do you mean the LAN went down? If the LAN is down while a voicemail recording was in session, it will fail to connect to the VM pc and record the message, at least to point of LAN failure...
  2. FractalTelecom

    Avaya IP Office -IP phone issue.

    Actually, you did prove it by providing your own switch and plugging them in direct. Take in your switch, bypassed their network and show them that they work. There is always some little tick box or wrong configuration that has not been checked on the network side….
  3. FractalTelecom

    PRI ISDN call connect failure, after ringing

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  4. FractalTelecom

    Avaya IP office 500 V2 -after changing aproximate 9-10 names Tel.'s & BLF Buttons on Module , i have Intercom1 Lit & 4 BLF's Flashing red.??

    Try cut and paste of this extension to an unused extension. Then delete everything on the troubled extension and merge. Then cut and paste the button layout back to the original extension and merge and see what happens.
  5. FractalTelecom

    Call Record SCN

    You only have to change the Fire Dept VM to centralized. How is your current recording set up? What are you using to record, specifics...?
  6. FractalTelecom

    Avaya IPO Yealink BLF feature keys.

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  7. FractalTelecom

    can I use my avaya 9608G to AVAYA IP500 V2? it was purchased mistake

    Do you have a license for Avaya endpoints, and does your IPO have VCM channels? The 9608 and IP500 have to be on the same LAN.
  8. FractalTelecom

    Dialing out to show CLI

    Have you verified your provider has given you control of outbound caller ID?
  9. FractalTelecom

    Failover when VMP goes offline?

    If the VM Pro pc is still online and powered up, IPO does not recognize it as failed. I’ve had this happen on several occasions when the service was “locked up”. It’s not functioning but the IPO doesn’t know that. Remove the pc from the LAN until it’s fixed. You might also have to switch to...
  10. FractalTelecom

    VCM DSP packet routing errors, invalid IP address

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  11. FractalTelecom

    Can't downgrade 12.1 IP500 Control Unit?

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  12. FractalTelecom

    96xx vs the J series

    Follow.
  13. FractalTelecom

    Using VMP 9.1 UCM for MOH Source

    Can you send a screenshot of the Manager tones and music page?
  14. FractalTelecom

    Mandown service tag or ringtone to indicate emergency call from others normal call

    I have used VMpro to send a prerecorded message over paging by dialing a short code as well.
  15. FractalTelecom

    Help! the licence key for my IP office 500v2 system

    Find a new dealer to work with. There is paperwork to have that License reassigned to another dealer.
  16. FractalTelecom

    Extending a Expansion Module several feet away

    Corruption of data, raises any noise level along with the data. You could probably test it in a lab situation. Obviously not supported.
  17. FractalTelecom

    Avaya IP Office Server Edition - vSphere Replication support?

    Let us know if you have success!
  18. FractalTelecom

    Paging ?

    You need a UTI interface. Also, do you intend to page over desk phones as well as overhead?
  19. FractalTelecom

    9.0 Call Control FNE 00 cant break dial tone

    Yes. Also check that the provider will allow other numbers than the main BTN.
  20. FractalTelecom

    R11 Can Individual Analog Ports Be Disabled on a ANALOG POTS30V2 Expansion Module?

    Your best bet is to call somebody on site and physically unplug those damaged ports from the analog station. Software changes wont stop damage by arcing and shorting of cut wires.

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