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  1. HeathBCT

    System Monitor Style Application for Digium?

    Hey All, I am moving from a position of supporting Avaya IP office to Digium Switchvox. Does anyone know if an application exists to real time monitor the Digium system which is similar to Avaya's system monitor application? I have found the advanced debug logs which looks like what I want...
  2. HeathBCT

    WANTED: fax server suggestions for IP500 installation

    I manage a system which uses the mutlitech modems from an analog card in the IPO to the modems. We have to use DTMF recognition on the modems to route the calls. It works but it is somewhat a pain to configure. Going forward I'll be using GFI fax finder + XCAPI for the IP solution...
  3. HeathBCT

    Network communication error - System Status connects fine

    Do you have manager set to find IP office by DNS? HeatherTECH.net | ACSS - SME | AIPS - IPO
  4. HeathBCT

    SERVER EDITION LICENSE R9

    I have this same scenario: Primary, Secondary, PRI expansion. All endpoint, reception, voicemail pro, server edition licenses for expansions go on the primary If you have a PRI expansion, the PRI channel licenses goes on the IP500 that IS the expansion module. But the server edition license...
  5. HeathBCT

    Phones needing to be logged in

    When this happens to me I clear the phones w/ the craft menu. Then after I login the extension, after reboots it stays on the new extension. HeatherTECH.net | ACSS - SME | AIPS - IPO
  6. HeathBCT

    GFI FaxMaker - How Many SIP Trunks?

    That's awesome! Thank you. Stars! HeatherTECH.net | ACSS - SME | AIPS - IPO
  7. HeathBCT

    GFI FaxMaker - How Many SIP Trunks?

    Thanks for your reply! HeatherTECH.net | ACSS - SME | AIPS - IPO
  8. HeathBCT

    Ext Hold Music Quality

    Music with a high range of notes sounds pretty crappy on hold no matter what. Following the strict guidelines outlined by Avaya for their onboard MoH seems to provide better sound. Which is the mono, 8bit less than 64k approach. HeatherTECH.net | ACSS - SME | AIPS - IPO
  9. HeathBCT

    GFI FaxMaker - How Many SIP Trunks?

    Hello! We are going to deploy GFI to one of our clients which use Avaya IPO SE 9.0 with a primary/secondary/PRI expansion. I am not sure how many SIP trunks would be needed to support 25 fax numbers. How many channels are used on a SIP trunk to receive a fax? Do I need a SIP trunk from each...
  10. HeathBCT

    PRI - ARS Set Caller ID w/ Z?

    Hey All, I was reading manager help files and I saw that there was an option to set callerID name w/ z. Has anyone tried that before? I have set outbound caller ID number w/ Ns7025551234 How would it work w/ z? Ns7025551234zBusinessName? I am not able to test as it is an remote site. Hoping...
  11. HeathBCT

    Caller ID Woes!! Increase Dial Delay = no caller ID

    Lol!! Starred!!! HeatherTECH.net | ACSS - SME | AIPS - IPO
  12. HeathBCT

    Caller ID Woes!! Increase Dial Delay = no caller ID

    HI Gunnaro - I was using conflicting extensions 200 range for one group, 2000 range for the other. I reset the dial delay to your suggestion above and it is now working. Users had to accept the fact that they cannot have 2000 range extensions. Thanks for your help :) Stars to you sir...
  13. HeathBCT

    Caller ID Woes!! Increase Dial Delay = no caller ID

    Update: I got caller ID working again with Dial Delay 5 Delay count 0 Ring Delay 3 BUT now I can't dial 4 digit extensions... help anyone? HeatherTECH.net | ACSS - SME | AIPS - IPO
  14. HeathBCT

    Caller ID Woes!! Increase Dial Delay = no caller ID

    Alrighty guys, I so screwed myself and I am needing some expert advise asap. everything was working fine.. IPO 500 v2 9.0 2 PRI incoming line group = 2 outgoing line group = 2 ARS 50 main set to give main business number 0N; 0Ns7025551234 dial group 2 XN; 0nS7025551234 dial group 2 Etc...
  15. HeathBCT

    Voicemail Targeting Failed! ICR (SE 9.0)

    tlpeter do you mean to back up the secondary vmpro settings and stick that in the primary's vmpro? Thanks HeatherTECH.net | ACSS - SME | AIPS - IPO
  16. HeathBCT

    Voicemail Targeting Failed! ICR (SE 9.0)

    Hi tlpeter, thank you for popping in. I am sure your expertise can assist me. I did not remove it from the secondary but the primary... cause I was clearly not thinking at the time. I had already stopped the service and restarted it with no change to the primary voicemail so I...
  17. HeathBCT

    Voicemail Targeting Failed! ICR (SE 9.0)

    PS: that extension does not have vm enabled because I am trying to get it to roll to an Auto Attendant so I unchecked that box HeatherTECH.net | ACSS - SME | AIPS - IPO
  18. HeathBCT

    Voicemail Targeting Failed! ICR (SE 9.0)

    Hey all, Server edition again (ahhh the learning curve) Primary, secondary, pri expansion The primary vmpro started disconnecting mail boxes. So I pointed at the secondary vmpro and everything was working perfectly fine. But I still wanted to get primary vmpro working. So I simply uninstalled...
  19. HeathBCT

    Server Edition - Reinstall Voicemail Pro

    Nevermind I found it on the ISO. In case anyone else finds this thread. Download server edition iso from avaya website. Mount using daemon tools or similar program Navigate to Avaya > Voicemail Pro > vmpro-9.0.xx.rpm HeatherTECH.net | ACSS - SME | AIPS - IPO
  20. HeathBCT

    Server Edition - Reinstall Voicemail Pro

    Hi All - Well I stupidly unistalled vmpro from my avaya server thinking I could easily obtain RPM file to reinstall. AND that is not the case as far as I can tell. I have downloaded an ISO of SE and I am going through all the packages - I do not see anything that screams 'vmpro' to me. Can...

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