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  1. damnplanetearth

    9608 IP Phone - Flash but No Ring

    to be honest, i would take few phone and update firmware on them and put them in production and see how new firmware behaves, also i would log a fault with Avaya Regards, Kaleem http://www.linkedin.com/pub/kaleem-rehman/4/3a2/567 ======================= Do not seek knowledge for four aims: 1...
  2. damnplanetearth

    A whole mess of questions for new call center

    yes, you can do all this. setup agents via add agent xxx <== xxx is agent ID on agent setup page, set auto answer to station if you want agents to press button to answer or ACD if you want call to just go to them when they are in autoin also group type to EAD-MIA (expert agent distribution -...
  3. damnplanetearth

    Busy signal when calling fax number

    Hi Mate, when call is answered by Fax Machine, its expecting a handshake, as you are ringing from a normal station, Fax Machine answers and now waits for FAx Comms ie handshake, when no data comes in, it waits for timeout and then disconnects. you need to get on to Fax machine, browse through...
  4. damnplanetearth

    ISDN Trunk Telefonica Spain

    PS: forgot to add: just reset media gateway if TRUNK does not come up. dont forget to save conf if G4xx or G3xx Regards, Kaleem http://www.linkedin.com/pub/kaleem-rehman/4/3a2/567 ======================= Do not seek knowledge for four aims: 1: Self-glorification in front of people of knowledge...
  5. damnplanetearth

    ISDN Trunk Telefonica Spain

    Hi All, Manage to get the ISDN working at end, below are the settings if anyone else needs, these settings are for Telefonica Spain. display ds1 063v5 DS1 CIRCUIT PACK Location: 063V5 Name: Telefonica 1 Bit...
  6. damnplanetearth

    ISDN Trunk Telefonica Spain

    Tried country code 13 as well but didn't work, Telefonica didn't help and gave only 20 minutes before they change presentation to old system (non Avaya). fdilalla: we tried similar settings but CRC was on as Telefonica asked us to keep it on, can you please send me your Signalling group...
  7. damnplanetearth

    ISDN Trunk Telefonica Spain

    Hi Guys, has anyone got a working ISDN on Avaya for Telefonica Spain i tried following and it didnt work, if you have some screenshots then that will be great. Switch: Avaya Communication Manager Signalling type: ISDN-PRI Bitrate: 2.048 Line Coding: hDB3 Protocol: ETSI CRC: Yes Interworking...
  8. damnplanetearth

    &quot;Meet-Me Conferencing&quot; Static

    Hi, can you check your gateways and see if they are earthed??? is static when you dial internally or externally? once you earth you gateways, dont forget to earth cabinets as well. regards, kaleem
  9. damnplanetearth

    ACR doesn't record calls after coverage

    hi, are you trunk side recording or station side? if station side then you wont record as station itself is not on call. when you say it goes to coverage, where does it route to from coverage? also, have you added the VDN to recorded extension list, this will make that call to VDN record...
  10. damnplanetearth

    VDN ID going to Voicemail

    Hi, if i read it correct, vdn is 89330 but extension on exxchange is 56000? if yes then in vector enter step: messaging for skill XX for extension 56000 where XX is your skill number that routes to voicemail. first check and see if it works, if not then change following; messaging for skill XX...
  11. damnplanetearth

    Whisper Tones not playing

    hi, have u done a trace... what do u see in trace?
  12. damnplanetearth

    No Caller ID

    looking at ur trace... you don't need to worry abt line: 12:41:59 Calling Number & Name NO-CPNumber NO-CPName --> this is a station trace CLI will show on TAC...have you looked at tac trace? can you post the TAC Trace as this will show what CLI CM is sending to your supplier. this should...
  13. damnplanetearth

    No Caller ID

    run command change station xxxx goto page 2 and check value of PER STATION CPN-send calling number to YES
  14. damnplanetearth

    CMS R16.3 - Multiple agents go into &quot;other&quot; state

    do they goto other state physically or just in report on CMS? if just CMS then CMS is loosing link here, you need to check logs also check connectivity. could be duplex issue on network
  15. damnplanetearth

    How many minutes on outgoing calls

    Do you have access to CMS or IQ or any other data collector utility.
  16. damnplanetearth

    ASA Reports to Excel

    in ASA, export as TXT and then run excel and click on data and select Import --> then select file and you will see data
  17. damnplanetearth

    Incoming Calls Through Avaya System -Calls Dropping While On Calls With Customers

    can you run trace on system, list trace tac and post the results. \can you please shed some more light in your setup
  18. damnplanetearth

    Avaya Incoming Calls Dropping During Calls

    Hi, Are all calls affected? have you run a trace? what do you get on trace. can you please shed some light, is this SIP deployment or ISDN? what system is call routing from, all systems that it touches before it gets to CM.
  19. damnplanetearth

    3rd Party SIP client and Session Manager (bypass CM)

    thanks, I will test next week and revert
  20. damnplanetearth

    3rd Party SIP client and Session Manager (bypass CM)

    Hi Mate, thanks for your help, would this let me do multiple calls as iam planning to have around 20 to 30 simultaneous calls. so I was thinking to link directly to CM rather than using SM. if SM is last option then I would setup a trunk rather than station, would that be best way? thanks

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