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  1. homerggg

    IPO 9.0 - VoiceMail Pro - Dial by name uneven results

    I should have said that I've simplified the situation for ease of undertanding. There's maybe a M. Rogue too (ROGU=7648#, same as SMIT). Will try a stop / restart of the services and see. More on that later.
  2. homerggg

    IPO 9.0 - VoiceMail Pro - Dial by name uneven results

    I always appreciate when people reply to my questions so thanks to you joe2938. With respect, in the "more informations" sections above, I stated that they both have their name recorded. Again, the problem is not that I can't find a user in the dial-by-name action, it's that one of them can...
  3. homerggg

    IPO 9.0 - VoiceMail Pro - Dial by name uneven results

    Setup IPO Server Edition 9.0.500 (two active servers in different cities). Problem Let's look at two users (on the same server), say : 1. Name=Smith J, Fullname=John Smith 2. Name=Smith M, Fullname=Michael Smith We have a simple VMPro call flow, with a dial-by-name action set to order users...
  4. homerggg

    Numerous PC Partner sessions

    Well let me say what I think I'm looking for : In Monitor -> Status -> Partner Sessions I should have this record in the list : 172.17.23.12 [IP of the computer with SoftConsole on and running] 3975 JULIESMITH [extn and name of the receptionist] Is this what I'm looking for ? If it is, it's...
  5. homerggg

    Numerous PC Partner sessions

    That's a relief, thanks ! But I do have a SoftConsole currently logged in and it is not in the list. Why would that be ? It is in another subnet and currently receiving BLF UDP Broadcast. Regards, -homerggg
  6. homerggg

    Numerous PC Partner sessions

    Hi, Sorry I'm kind of reopening and old thread (http://www.tek-tips.com/viewthread.cfm?qid=1568885) but it was never fully answered. Is it normal that my SysMonitor -> Status -> Partner Sessions contains every user/extn of my system with 127.0.0.1 as their IP ? Regards, -homerggg
  7. homerggg

    IP Office Server Edition 8.1 SP9 - BLF problems in SoftConsole

    Hi, Here's some more tests I did (with -debug feature): 1. In the BLF section, let's say UserA show as being "busy" and "1 new message". If I enter UserA in the directory search box, details of that UserA show in the directory section AND the BLF section is updated for that particular user. If...
  8. homerggg

    IP Office Server Edition 8.1 SP9 - BLF problems in SoftConsole

    First of all, thanks for you inputs. Here's some clarifications : The BLF windows is a no-go for our receptionist because (her words) "finding someone in a 300+ user list is not efficient". We did not moved people around. The softconsole act like that (show the wrong user as busy) for ALL...
  9. homerggg

    IP Office Server Edition 8.1 SP9 - BLF problems in SoftConsole

    Hi, [IP Office Server Edition 8.1 SP9 with corresponding SoftConsole version] We are facing a strange problem in all of our SoftConsole. BLF appearances are all but right. If we transfer an incoming call to UserA, the BLF show that UserB is now busy. If we go see in UserB's office, he is not...
  10. homerggg

    Call Pickup Member won't pickup a SIP trunk call

    After reading some similar issues on the forum, I tried the following, but to no avail : 1. Puting the call on hold and getting it back. The call is still only silence. 2. Trying to pickup the call from another phone / user, same result (the call is picked up but can't hear anything). Regards...
  11. homerggg

    Call Pickup Member won't pickup a SIP trunk call

    Hi, IP Office 8.0 Server Edition SP6. We have a hunt group with 10 users in it. They all use 9611g phones. If an external or internal call is made to 9 of them, any other user can use their "Call Pickup Member" button on their phone and the call is correctly picked up. But for one of them...
  12. homerggg

    New extension causing error message while merging configuration

    Hi, I asked the persone who created the user account and she used the good old "copy / paste" method. Deleting and rebuilding the user from scratch did correct the issue. Thanks ! -homerggg
  13. homerggg

    New extension causing error message while merging configuration

    Hi, If you are refering to "Remote worker" in the user's "User" tab, it is not checked. Regards, -homerggg
  14. homerggg

    New extension causing error message while merging configuration

    Hi, We added a new extension (2240) and a new corresponding user (User1). After adding that user, we merged the configuration without problem. But now we have that error message (my translation) : "The distant extension is authorized but the corresponding user cannot use the teleworker...
  15. homerggg

    Voicemail Pro and manual failback

    I tried your solutions one after the other and it turns out that @tlpeter had the one I needed. Restarting the main vm server while the backup was down it the way to go. Regards, -homerggg
  16. homerggg

    ip office 8.1continues to ring

    Out of curiosity, what do you want the system to do ? Do you want it to transfer the call to someone else ? Hangup ? Teach you english ? The last one is a friendly joke ;-) Regards, -homerggg
  17. homerggg

    Scratching sound between hold music playback loop

    Hi, It look like it was because of the tags that were added to the file (author, composer, etc.). I removed them (in Audacity that is after selecting Export...) and voilà ! No more weird sound at the end. And I'm happy. -homerggg
  18. homerggg

    Voicemail Pro and manual failback

    @budbyrd Thanks for the input, but that was not it. I did restarted the VoiceMail Pro Client, so I did logged out and logged in. Just to make sure, I did tried it again (Log Out, Log In) but it still say "Backup Voicemail" in the upper right corner, and everything is in read-only mode. So in...
  19. homerggg

    Voicemail Pro and manual failback

    Hi, First of all let me say that I really love this forum. You guys are really helpfull. Here's my latest problem. Server A is primary VM. Server B is a backup system. When connecting to server A today with Voicemail Pro Client, I can see that it says in the top right corner "Backup...
  20. homerggg

    Scratching sound between hold music playback loop

    @holdmusic34 Well look at that, your file is working flawlessly. There's probably something wrong with the way we convert from mp3 to wav file. We will look into that, but for now your file will do the trick. Thanks a lot ! -homerggg

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