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  1. itsuport5589

    UC Module V8.0.8-13 Root Password Lost

    Thanks. But I only have webcontrol ID & password, i cannot see change root password option from setting->system page, also i do not have Administrator User id & password. Can I have Default Username & password for Administrator for UC Module 8.0.8.
  2. itsuport5589

    UC Module V8.0.8-13 Root Password Lost

    Hi, I wanted to upload new greetings in my UC Module, I can able to login on web page by webcontrol and password, but when i login with same id & password through SSH, i cannot upload the greetings in WAV Folder. My Voicemail Server + Avaya One X Working fine, now i only wanted to upload new...
  3. itsuport5589

    Cannot assign incoming/outgoing line to IP Extension

    Hi, I have added new Landline Number to my Panasonic NCP 500. I wanted to dedicate this line for my ip extension # 150 , to recieve & make outogoing & incoming to & from this IP Extension # 150. I already configured ICD Group # 605 and added my IP Extension into the list, which seem not able to...
  4. itsuport5589

    How to configure DID Lines on Shoretell

    Thanks for your help again. I will take the snap shot and will provide you soon. I would like to know, What is the steps to edit the exisiting DID Numbers which are currently maps to existing user extension numbers. Let me know, if can edit existing, in that i dont need to change any thing...
  5. itsuport5589

    How to configure DID Lines on Shoretell

    Thanks for your valuable response !! It means my above configuration is correctly setup and I have to stick with it without any further change. But one question, right after entering new DID Range, do i need enter 10 Each DID numbers in DNIS MAP to Map each Extension. Then later i go to User...
  6. itsuport5589

    How to configure DID Lines on Shoretell

    Im sorry for wrong information. The Steps as i followed. To Add the New DID Range, I have Click on Trunk Group -> Selected the Trunk Group -> then Clicked on Edit DID Range and entered as follows Based Phone Number #Phone Numbers +442089516571 10 As I seen on top, there...
  7. itsuport5589

    Cannot Dial Switch Board Directory List of Numbers

    Yes, i can open phone manger with debug and tried to dial 101 customer care, tried to press 2 option, which i couldnt, and collected the PMTRACE.txt file. Do you want me to send you the file.
  8. itsuport5589

    How to configure DID Lines on Shoretell

    Thanks alot for your valuable support !! Well, I see its consecutive, series of DID's Numbers as follows 0208 951 6571 0208 951 6572 0208 951 6573 0208 951 6574 0208 951 6575 0208 951 6576 0208 951 6577 0208 951 6578 0208 951 6579 0208 951 6580 When I click on Edit DID', it gives me tow...
  9. itsuport5589

    Cannot Dial Switch Board Directory List of Numbers

    Its an AVAYA IP Office-Phone Manager PC Softphone Ver 4.2.39 Yes Faststart and DTMF is enabled in all IP Extension. Im Sorry I can the monitor or system status and find information, im sorry not able to open the Phone manager pro from command - debug. Is there anything else i can look into the...
  10. itsuport5589

    How to configure DID Lines on Shoretell

    Thanks for your valuable response !! Yes I done the same way, as you given the steps. and added following numbers Eg:- DID ..0208 941 7651 When I Click on Edit DID Range I ask me 2 fields Enter Based Number and DID Number I enter last six digit (417651) and 004402089417651 Now...
  11. itsuport5589

    Cannot Dial Switch Board Directory List of Numbers

    Thanks for valuable response. I have 50-Soft Phone Licence, 10-AVAYA Phone, Base Unit - IP Office 406, Analog Trunk 16 Channel. Im just using Avaya IP phone and Softphone to make the calls outside. Thanks Sam.
  12. itsuport5589

    Cannot Dial Switch Board Directory List of Numbers

    Hi, I have AVAYA IP Office 406, all of sudden, I couldn't able to dail or reach board number, whenever I call to customer care or tollfree number, as soon as i get connected, i couldnt dail press # 1 sales or press # 2 account. May I have any suggeston or solution to resolve this issue please...
  13. itsuport5589

    How to configure DID Lines on Shoretell

    Hello, We have subscribed 1-ISDN Lines with 10 DDI Numbers for Shoretell System. I would like to configure Shoretell PBX, whenever recipient call to any of DDI numbers, the call should be routed to selective extensions number. Likewise, i would like to route all 10 DDI numbers to be routed at...
  14. itsuport5589

    Cannot Make the Outgoing Call from Avaya Softphone

    No, it was resolve very next day of my last reply. It was sonicwall Issue. But Im upset with those, who has enough knowledge to support us to troubleshoot, instead of that, they just write to go and find AVAYA Engineer, if i have to do that, why would i come here, seek for the help. By the way...
  15. itsuport5589

    AVAYA IP 406 issues

    Analog Lines Connected to Expansion Unit in AVAYA.
  16. itsuport5589

    AVAYA IP 406 issues

    Hello Friends, I have an AVAYA IP 406, sometime back, whenever i try to dial outside, i found echo sound and cracking sound, and when i dial to any tollfree, i cannot dial press 1 or press 2 option from my avaya. I tried to restart the PBX, check the licence, checked the line preference, I...
  17. itsuport5589

    Cannot Make the Outgoing Call from Avaya Softphone

    Thanks ReSolved the Problem
  18. itsuport5589

    Issues in AVAYA IP Office 500

    First of Thanks for your valuable responses !! Yes, you are right, i don't have bit knowledge in AVAYA, thats why i came here to request to knowledge one, so spread your knowledge, instead of lengthy messages. We already tried with few experts, as it runs on release of 5.0.26, they try to play...
  19. itsuport5589

    Issues in AVAYA IP Office 500

    Hello Friends, I have following problems in my AVAYA IP PBX -> Cannot see incoming call reciepient number on AVAYA Phones Is not working, Activate Called ID Feature from ISP Provider. Do I need to make any setting on my PBX. -> When, we redial, we see only half number on AVAYA 1608 screen...
  20. itsuport5589

    Cannot Make the Outgoing Call from Avaya Softphone

    I have tried by placing all ports and tried by select ALL. But Still same Error. Currently Im testing from Sonicwall VPN CLient, im sure it could be an issue...HQ Sonicwall. Any Specific Configuration to allow SIP Ports on Sonicwall. -Thanks, Sam

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